Employee Expense Analyst

This position is responsible for delivering high-quality back-office support for travel and expense processing via Concur, managing credit card reporting, and overseeing departmental controls and key metrics associated with the Employee Expense & Credit Card Services team. Additionally, this role will conduct analytical tasks and prepare ad hoc reports for management, as well as provide project-related support as needed.

Job Description:

The Employee Expense Analyst is tasked with delivering exceptional service, demonstrating a strong commitment to quality across key responsibilities that are highly valued by our clients.

What will you do

Review key metrics on a daily basis and address any issues affecting performance.

Complete and review control tasks and related documentation to ensure accuracy and identify potential process gaps.

Collaborate with business partners to resolve issues or escalate them to management when necessary.

Maintain a thorough understanding of the current Concur configuration for global business partners and support troubleshooting or change requests.

Compile information for monthly key performance indicators and prepare summary reports for management.

Support the implementation of corporate card and expense initiatives.

Proactively respond to client inquiries or concerns.

Identify, recommend, and support opportunities for process improvement.

Participate in ad hoc assignments and projects as needed.

Perform administrative duties as required.

What do you need to succeed

Demonstrates exemplary customer service, prioritizing client needs

Possesses advanced time management and organizational abilities

Excels in both written and verbal communication

Highly attentive to detail

Proactively initiates actions and exercises sound judgment

Displays resilience when adapting to new responsibilities or managing challenging situations

Collaborates effectively within teams and builds relationships at all organizational levels

Requirements:

Proficient in Concur, SAP, Microsoft Excel, and Microsoft Word

Experience with Employee Expense management and Corporate Card administration

What's in it for you

Our commitment to service excellence and quality, innovation and talent development

Excellent opportunity for career progression based on solid performance

Ability to work in a dynamic and collaborative team environment where you are encouraged to share your ideas

Comprehensive training program