Job Description :
Bringing smiles is what we do at TTEC… for you and the customer. As an Employee Communications Specialist working on hybrid in the Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Are you a communications renegade a true deadline wrangler with strong writing and editing skills to help tell the story of TTEC through day-to-day communication tactics The right candidate will be responsible for developing, implementing and measuring our employee communications messages. We're seeking an up and coming communications visionary who enjoys seeking out best practices and trends in the field.
As a key member of our global employee communications team, you'll play an important role in positioning and promoting TTEC's voice through traditional and digital channels. In addition, as a Communications Specialist, you'll work with the entire team to ensure messages are consistent with our overall brand, style and voice, and engage our most important asset - our employees around the globe.
What You Bring to the Role
- Streamlining complex ideas and business strategies into relevant, approachable and engaging messages tailored to the audience
- Creating various types of employee communications tactics - including electronic, print collateral, intranet articles, processes, job aids, etc.
- Support the execution of written communication plans including program strategies, messaging, tactics and timelines
- Partnering closely with internal clients and teammates to deliver on company and department priorities and objectives
- Provide consultation and recommendations to internal clients
- Manage multiple projects with competing deadlines
- Develop and disseminate electronic communications, newsletters and corporate announcements using internal communication channels
- Work with team members on special events, program launches and new initiatives
- Draft articles, memos, e-cards and content for elevator flyers, e-newsletters and print promotional collateral for employees worldwide using AP Style
- Logistical support for TTEC events as required
What Skills and Attributes you need
- Collaborative, team player who can gather, understand and disseminate information with the audience in mind
- Highly organized and able to handle multiple priorities at any given point with competing deadlines
- Creative and innovative thinker ability to approach opportunities and issues and generate ideas that inspire new directions and exciting outcomes
- Strong business acumen integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders
- Strategic thinker processes information through a strategic lens with the ability to recognize connections between project objectives and those of the broader organization
- Comfortable with complexity, ambiguity and change
- Trustworthy with strong business integrity and ability to hold sensitive information in confidence
- Exhibits ability to lead projects by establishing credibility necessary to partner with client teams to formulate project direction and provide clear path forward recommendations
- Ability to distill data and translating findings into innovative, profitable, executable, and operationally feasible solutions
- Skilled at developing and maintaining effective relationships with a broad group of stakeholders in order to foster trust and partnership
What You Bring to the Role
- Minimum 1-2 years of professional experience in employee communications or equivalent education
- Understanding of corporate communication practices
- Experience in human resources or internal communications a plus
- BA/BS in communications preferred
- Knowledge of project management techniques
- Working knowledge of Microsoft Office applications including Word, Excel and PowerPoint
- Strong written/verbal communication and interpersonal skills with various levels within an organization
- Copywriting and proofing proficiency
- Travel 0-25%
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
