Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function are responsible for all administrative aspects of the recruitment processes, polices, programs, project management and service requirements. Key contact for candidates, line management, vendors and internal recruiters on all transactional service related needs.
Primary Responsibilities:
- Manages and is accountable for professional employees and/or supervisors
- Impact of work is most often at the local level
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- College degree in Business, Management Engineering, Industrial Psychology, Human Resources, or a related field
- 5+ years of proven experience in a leadership role within a contact center environment, preferably supporting internal employee services and/or high-value customer service units
- Knowledge of multi-channel communication platforms, including phone, email, and chat
- Proficiency in using call center software, CRM systems, and other relevant technology platforms.
- Proven solid leadership abilities with excellent communication, coaching and mentoring, and problem-solving skills
- Proven data-driven and high level of analytical skills
- Demonstrated ability to manage a team in a fast-paced, high-quality and employee experience focused operational environment
- Willingness to work flexible hours between 7am to 7pm CST and during local holidays
- Willingness to work full-time in-office in Makati City
