The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Role Overview
The HR Operations Service Centre function is critical to the operation of HR and integral to the effective support of employee lifecycle processes. Working closely with the regional HR teams to ensure core HR processes are executed efficiently and accurately, and that employee questions are handled correctly.
Working EMEA hours.Role Responsibilities
- Manage the probation period process including notifying the line manager of probation end dates, seeking feedback and generating paperwork as required; escalating issues to the HR Advisory Team as appropriate.
- Respond to all written reference requests for information relating to the employment of existing and previous employees including mortgage/rental references and employment references. Where necessary, working with Legal, Compliance and HR colleagues to provide efficient regulated references within the required deadlines.
- Manage the SMCR screening for new hires; initiating the screening process, liaising with the screening provider to collate the required information/documentation, monitoring and providing updates to the business and working with the Compliance Team where necessary.
- Manage the EMEA Contingent Workers JMSL process and complete in a timely manner, ensuring the relevant approvals and documentation have been obtain and making sure workers are offboarded from the HRIS system (Workday) on or before their end date.
- Assist with absence management process including ensuring medical certificates are provided and are on file for the Payroll Team; escalating long term cases (over 1 month) to the appropriate HR Operations Team member.
- Support the HR Operations Team where necessary; assisting with employees contracts, variation letters, leaver letters, family friendly and assisting with the monthly payroll process.
- Transact high volumes of inputs and changes to the HRIS system (Workday) on a daily basis.
- Providing support to employee enquiries, escalating to other HR Teams where needed.
HR Shared Services Responsibilities (Tier B)
- Workday updates within three business days
- Drafting employment contracts within three business days
- Completion of background screening within 8 weeks
- Initiation of joiners, movers, leavers notification and procedures
Experience / Competences
Skills- Ability to handle and maintain highly confidential information
- Strong organisational skills with excellent attention to detail
- Ability to multi task and prioritise/handle competing priorities
- Process management and process improvement oriented
- Flexible with the ability to work in an ever-changing work environment
- Ability to work effectively within a team as well as independently
- Service oriented, providing excellent and efficient interpersonal and written communication skills
- Show a desire and aptitude to learn and develop
- Skilled in Microsoft application software (Word, Excel, Outlook, PowerPoint etc.)
- Experienced Workday knowledge (preferable, but not essential)
Experience- Previous experience of working within a busy and fast paced HR environment, ideally in a HR Operations/Service Centre role
- Experience of preparing employee documentation
- Experience with employee lifecycle (onboarding, transfers, absences and offboarding)
- Interested in a career within Human Resources
Band & Level
Professional, 4.
Not The Perfect Fit
Concerned that you may not meet the criteria precisely At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
Philippines - Ecoprime Building - Taguig City
