Email Support Representative (Financial Management Account)

• Earn up to PHP 28,000/month for this position
• 1000 Transportation Allowance
• 100 Dollars Attendance Incentives
• 19/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

• At least 1.6 years of experience as Email Support (No blended support and no short-term employment)
• Good technical skills (able to navigate through smartphone and computer applications)
• At least 1.6 years years of experience using Zendesk or a similar tool for email
• Proficient in written and verbal English communication
• A critical thinker with good analytical skills and attention to detail
• Ability to empathize with users and create a positive user experience
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati

RESPONSIBILITIES

As an Email Support Agent, you'll be the first point of contact for answering customer's questions and helping them to quickly resolve issues.

• Assist customers via email, answering their questions and helping them to quickly resolve issues