Company Description
Sutherland is an AI-led digital transformation company focused on delivering measurable business outcomes for its clients. We specialize in designing, operating, and automating processes, ensuring that our AI implementations are effective and continuously improving. By driving innovation, efficiency, and value, Sutherland has become a trusted partner to organizations worldwide looking to achieve operational excellence.
Role Description
We are seeking a dedicated Email Security Analyst to join our team in an on-site, full-time role at our Mandaluyong location. In this position, you will monitor and manage email security systems, analyze potential security breaches, investigate phishing attempts, and identify vulnerabilities within email communication workflows. Additionally, you will work closely with the cybersecurity and IT teams to implement preventative measures, support application security, and ensure compliance with organizational and industry security standards.
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
How you'll make an impact:
Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
Collaborate with internal teams and external vendors for issue resolution and trend tracking
You'll be a great match if you have:
2+ years of experience in email operations, Trust & Safety, or SOC environments
Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
Hands-on experience with Splunk for log analysis
Strong analytical, investigative, and problem-solving skills
Ability to work in shifts within a 24x7 environment
- Proficient in Cybersecurity, Network Security, and Application Security to secure email communication systems and prevent breaches.
- Strong Analytical Skills to identify, analyze, and mitigate threats or vulnerabilities effectively.
- Experience in Malware Analysis and handling security incidents related to email threats.
- Ability to collaborate with team members and other departments for implementing and improving security protocols.
- Bachelor's degree in Information Security, Computer Science, or a related field is preferred.
- Familiarity with industry security tools, frameworks, and compliance standards would be an advantage.
- Proactive approach to adapting to emerging email security threats and technologies.
