Email Marketing Assistant

Kitchen Warehouse is Australia's largest kitchenware retailer. This role supports the CRM team to build, test and deploy a high volume email program across promotional campaigns, product launches and automated customer journeys. Working under direction from the CRM team, you will manage the email production process from brief to send. Full training on Insider One and KWH processes is provided.

Key responsibilities

Process management and campaign production

Manage the end to end email process for at including: brief intake, build timeline, approvals, scheduling and send in Insider One. We send at least 30 emails per month

Run the weekly production schedule and chase briefs, copy, assets and approvals from buying, studio and marketing

Keep the campaign calendar and Asana board current, and flag risks to send dates early

Assemble emails from the existing modular template library in the Insider One editor, with no coding required, checking mobile and dark mode rendering

Set up A/B tests on subject lines, preheaders and content as directed

Quality assurance

Run every send through the KWH email checklist: links, pricing, offer terms, personalisation, rendering across clients

Send proofs to stakeholders, consolidate feedback and action amends within agreed turnaround times.

Audiences and automation

Build segments and audience lists to brief, and suppress where required

Support updates to automated journeys such as welcome, browse and cart abandonment, post purchase and win back

Keep content blocks, dynamic product feeds and evergreen templates current

Reporting and admin

Track and report on email performance, flagging results and issues when required

Other tasks that may be assigned based on business needs

Minimum Qualifications

Skills and Experience

Required

Confident learning a drag and drop email editor and working from modular templates

Strong attention to detail and a disciplined QA habit

Excellent written English and clear communication with a remote Australian team

Comfortable working to daily send deadlines

Desirable

1 to 2 years in email, ecommerce or digital marketing

Hands on use of at least one ESP such as Klaviyo, Mailchimp, Insider One or Braze

Experience supporting an Australian or UK retail brand Basic segmentation logic and journey building

Note: Sign in bonus: Php10,000