Electrical Engineering - Tech Support

If you are a Technical Support Engineer professional looking for an opportunity to grow your career, this gives you the chance to gain and apply knowledge of product functionality, applications, use, and installation, as well as applicable electrical codes and manufacturing standards. You will practice your skills in the identification and creation of project concepts for continuous improvement. This gives you a vital role in helping drive platforms and supports operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

For This Role, You Will Need:

• Bachelor's degree in Electrical Engineering
• Customer Service experience
• Solid understanding of basic information about electrical.
• Knowledge of basic installations and applications of wiring and other electrical products.
• Knowledge of hazardous locations markets.
• Experience in installations and applications of wiring and other related products.

In This Role, Your Responsibilities Will Be:

• Monitor and respond to incoming customer inquiries through calls, emails, and chats.
• Perform basic product troubleshooting using information from public documents and limited to business unit products.
• Explain product specifications and product features to customers.
• Gather, collect, organize, and send electronic copies of documentation to the customers.
• Identify project ideas and opportunities that support continuous improvement initiatives

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You plan and organize tasks effectively, managing multiple priorities in a fast‑paced environment. You pay attention to details and produce accurate and high-quality results. You can proficiently communicate ideas and influence both internal and external customers. You are a team player and can collaborate and efficiently work with people at any level.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.