Elearning Manager

Overall purpose, duties and responsibilities of the role:

The E-Learning Manager is responsible for the following management of online learning platform and materials for Eastwest Ageas Insurance.

Duties and Responsibilities:

1.Content Design and Development

Implement the end-to-end ADDIE as it relates to e-learning (Analyze, Design, Develop, Implement, Evaluate).

Produce curricula and high-quality e-learning modules and online assessments that suit online and blended learning & adult learning principles.

Provide advice and recommendations to EWA subject matter experts with regard to topics that suit the e-learning environment.

Collaborate with EWA Lab Education and Talent Management to develop e-learning modules that support new hire training, new product training and general EWAper development.

Participate in any working group that needs e-learning support; participate in content audit as required; adhere to correct and consistent presentation style across resources developed.

Prepare the storyboard and translates a material into an e-learning course through multimedia development.

Upload and configure a course in the LMS based on the expected learning experience for the learners.

Manage course requests and pipeline of courses to be released through the LMS.

2.Project Coordination

Manage course requests and pipeline of courses to be released through the LMS.

Lead project delivery and provide advice and expertise as necessary in terms of developing and implementing innovative e-learning solutions

Manage multiple and ongoing digital learning projects.

Work with EWA Marketing, EWA Tech and other units to support e-learning content requirements; produce internal communication materials (posters, videos) as needed.

3.LMS Management and Reports

Oversee the general management of LMS, including system maintenance in partnership with EWA Tech and/or LMS vendor, user access management and configuration of functionalities to ensure a consistent and positive end-user experience.

Run demos and/or user learning sessions for individuals and target groups, if necessary.

Ensure that participants optimize the content available in the LMS. Do regular campaigns if needed.

Utilize LMS reporting capabilities and developing custom reports to assist stakeholders in decision making

Act as first level support to address concerns related to the platform and performs simple processes related to maintenance of the platform.

Essential Skills / Qualifications:

• More than 3 years of direct working experience in managing an LMS environment
• More than 10 e-learning modules created
• Strong technical skills in using e-learning authoring tools such as articulate, adobe captivate; video editing and graphics design are a plus
• Strong business partnering skills