Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services.
Submits regular data feed file requirements to Global and/or data warehouse contact
Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
Processes may be inclusive of but are not limited to the following:
- Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
- Dispatching (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
- Data Entry – processing of Transfers, Department and Org Changes, etc.
- QA- Reviews validity, accuracy and completeness of requests. Ensures compliance to the IBM and client's existing standards.
- Provides data for any internal business controls team as required. Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
- Creates, updates and reviews documentation related to processing, reports and job aids used to manage data into the HR database
- Reporting
- Act as first level interface with end-users on reporting inquiries and issues
- Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients. Logs all report transactions and completed tasks in the tracking Sheet
- Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
Similar work experience especially in a BPO or similar fast-paced setting
Good English Communication(verbal & non verbal)Skills
Basic computer and internet navigation skills
Amenable to working in shifting/night schedule
Intermediate in MS Excel
Preferred Technical And Professional Experience
ERP working experience
Ability to prioritize tasks, manage multiple priorities and tight deadlines
Highly organized, analytical, results-oriented and has keen on details
