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Philippine Daily Inquirer

Editorial Support Services Engineer

Philippine Daily Inquirer
Philippines
Fresher
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Job Description

Key Responsibilities

  • Editorial Application Maintenance, Installation, and Modification
  • Monitors and performs routine checks on editorial applications such as CMS platforms, layout software, and content tools.
  • Troubleshoots errors and user issues to enhance a smooth editorial workflow.
  • Installs and updates editorial applications and modules as requested.
  • Applies approved modifications and supports configuration changes to improve user efficiency.
  • Ensures timely setup and documents all installations for internal records.
  • User Support and IT Ticketing
  • Provides real-time support to editorial system users, addressing issues submitted through the IT Ticketing System.
  • Ensures all assigned tickets are updated and resolved efficiently, prioritizing issues based on urgency and impact.
  • Gathers user feedback to help improve support quality and editorial satisfaction.
  • Editorial Systems Improvement
  • Assists in researching, testing, and documenting current and proposed editorial systems and processes.
  • Participates in pilot testing and evaluation of new tools to be implemented in the editorial workflow.
  • Suggests enhancements and reports on the effectiveness of existing systems.
  • Editorial Training Support
  • Trains end users in the operation of editorial systems and software, particularly new tools or updates.
  • Provides user guides, short demos, and hands-on assistance to increase confidence and reduce dependency on IT.
  • Tracks training feedback and supports onboarding for new editorial staff.

Created: 05.2025

  • Editorial Content Archiving
  • Archives all editorial content: text, images, and full pages, on a daily basis.
  • Maintains accurate, retrievable backups for future editorial and legal reference purposes.
  • Ensures data is stored securely in accordance with internal protocols.
  • Newspaper Uploading
  • Uploads completed newspaper editions and related content to distribution partners and platforms.
  • Verifies accuracy and completeness of each upload.
  • Monitors upload status and resolves any issues promptly.
  • Collaboration and IT Projects
  • Assists in testing, implementation, and deployment of IT projects or editorial-related projects as assigned.
  • Participates in cross-functional initiatives including automation, workflow enhancements, or cybersecurity tasks.
  • Process Documentation
  • Develops, updates, and maintains clear documentation of all ESS and processing workflows.
  • Ensures availability of SOPs for training, compliance, and audits.
  • Recommends improvements to departmental policies and operational procedures to enhance output and reduce errors.
  • Performs other related tasks that may be assigned.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Editorial
Employment Type:
Full time

Job ID: 141016717

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Last Updated: 30-06-2026 04:53:49 PM
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