Ecommerce Sales and Operations Associate

About the Role

The Ecommerce Sales & Operations Associate is an entry-level role open to fresh graduates who are eager to build a career in eCommerce and retail operations. This role is responsible for managing daily eCommerce sales activities, maintaining product listings and pricing, coordinating order fulfillment, monitoring sales performance, and ensuring a seamless customer experience across online channels

Key Responsibilities

Product Portfolio Management

• Conduct competitor analysis, product pricing reviews, and market research to benchmark against competing products
• Update inventory information and promotional pricing across online channels
• Coordinate with eCommerce partners such as Lazada, Shopee, and other online marketplaces
• Create and maintain accurate product content and listings across eCommerce stores

Customer Experience & Operations

• Support the development of an optimal post-purchase customer experience
• Coordinate with eCommerce partner couriers to monitor KPIs and improve operational efficiency
• Work with internal stakeholders to resolve misplaced orders, incorrect deliveries, and other order-related concerns
• Support special projects, including customer outreach for failed transactions
• Review sales performance, operational KPIs, and other relevant data to identify opportunities for improvement

Order Management & Administrative Support

• Coordinate with relevant stakeholders to process orders and ensure a smooth customer journey
• Handle invoicing and assist in dispute management
• Conduct market research and data collection to support business decisions
• Perform other related tasks and special projects as needed

Qualifications

Must-Have

• Bachelor's degree in Business, Operations, or a related field
• Strong interest in eCommerce and the retail industry
• Ability to manage multiple projects and meet deadlines through effective time management and prioritization
• Detail-oriented and able to work under pressure in a fast-paced environment
• Proficient in Microsoft Office applications
• Strong written and verbal communication skills

Nice-to-Have

• Basic knowledge of eCommerce platforms
• Familiarity with online marketplaces, digital retail operations, or sales performance analysis

Open To

• Fresh graduates who are eager to learn and grow in eCommerce sales and operations

Work Details

• Location: Taguig City, BGC

Why Join Us

• Gain hands-on experience in eCommerce sales and operations
• Work with leading online marketplaces and cross-functional teams
• Develop analytical, operational, and customer experience management skills
• Build a strong foundation for a career in the growing eCommerce and retail industry