Discover your 100% YOU with MicroSourcing!
Position: Ecommerce Operations Specialist
Work setup & shift: WFH, Night shift
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As an
Ecommerce Operations Specialist, you will oversee end-to-end ecommerce order fulfillment and marketplace operations, ensuring seamless order processing, inventory coordination, reverse logistics, and system synchronization across multiple platforms. You will work closely with third-party logistics (3PL) providers, marketplace partners, and internal teams to deliver an exceptional customer experience while maintaining operational efficiency.
Specifically, You Will
- Manage the end-to-end order pipeline within Shopify, ensuring order accuracy, stock availability, product information, and documentation requirements are validated before release to the warehouse.
- Monitor ERP and warehouse system synchronization to ensure orders meet same-day fulfillment deadlines and proactively resolve processing delays.
- Reconcile order information across Shopify, ERP systems, 3PL providers, and marketplace platforms to maintain accurate records.
- Investigate and resolve fulfillment exceptions, including inventory shortages, ASN discrepancies, pick ticket import issues, shipping documentation, and commercial invoice concerns.
- Coordinate day-to-day operations for marketplace channels such as Farfetch, Nordstrom, or similar platforms, ensuring smooth order integration and fulfillment.
- Work directly with marketplace partners and logistics providers to coordinate shipping labels, pick ticket processing, and fulfillment timelines.
- Manage the complete reverse logistics process for direct-to-consumer (DTC) and marketplace returns using platforms such as Loop and Mirakl, from return authorization through warehouse receipt, credit processing, and inventory restocking.
- Monitor return workflows, troubleshoot exceptions, and support domestic and international returns in accordance with company policies.
- Process order modifications, cancellations, and updates across Shopify, ERP systems, warehouse management systems (WMS), and sales channels while maintaining data accuracy.
- Monitor and escalate system synchronization issues between Shopify, ERP, and warehouse platforms to minimize operational disruptions.
- Maintain and improve standard operating procedures (SOPs), process documentation, and fulfillment workflows.
- Support onboarding, training documentation, and continuous process improvement initiatives to enhance operational efficiency.
What You Need
Non-negotiables
- Minimum of 5 years of experience in ecommerce operations, order fulfillment, customer operations, or a related role.
- Experience within the fashion, apparel, luxury retail, or consumer goods industry is highly preferred.
- Hands-on experience using Shopify as an ecommerce and order management platform.
- Strong understanding of ecommerce fulfillment processes across both Direct-to-Consumer (DTC) and Marketplace channels.
- Experience coordinating with ERP systems, 3PL providers, and warehouse management systems.
- Advanced Microsoft Excel or Google Sheets skills for reporting, reconciliation, and operational analysis.
- Exceptional attention to detail with the ability to identify and resolve operational discrepancies before they impact customers.
- Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities.
Preferred Skills/expertise
- Experience supporting marketplace platforms such as Farfetch, Mirakl, Nordstrom, or similar ecommerce marketplaces.
- Experience using returns and reverse logistics platforms such as Loop, Mirakl, or equivalent solutions.
- Familiarity with ERP platforms and warehouse management systems (WMS).
- Experience managing international order fulfillment, shipping documentation, customs requirements, and commercial invoices.
- Knowledge of inventory management, order synchronization, and ecommerce operations best practices.
- Continuous improvement mindset with experience documenting SOPs, streamlining workflows, and supporting operational process improvements.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We create opportunities for everyone to thrive by embracing different perspectives and fostering an inclusive workplace.
At MicroSourcing, equality is more than a slogan—it's our commitment and our way of life. Here, we don't just accept your authentic self—we celebrate it, recognizing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%! 
