Our vision is to have a healthier world where people take responsibility for their own health and the planet.
Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.
To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.
Join us to continue and expand the contribution Healthy Options is!
Job Description
- Own day-to-day performance of the e-commerce platform, including revenue, conversion rate, average order value, and repeat purchase
- Manage online merchandising across homepage, category pages, search results, and promotional placements
- Plan and execute e-commerce support for brand campaigns, launches, and seasonal initiatives
- Coordinate with Brand Marketing and Demand Managers to ensure products, categories, and storytelling are clearly and accurately represented online
- Partner with Digital Marketing to ensure paid, CRM, and organic traffic lands into effective conversion-optimized pages
- Identify customer journey friction points and implement improvements to site navigation, content clarity, and checkout flow
- Work closely with Customer Care to address recurring customer issues and reduce e-commerce-related complaints
- Manage and prioritize the e-commerce enhancement roadmap from a marketing and business perspective
- Coordinate with IT, platform vendors, and external partners on site enhancements and fixes
- Monitor and report e-commerce performance, customer behavior, and campaign effectiveness
- Stay up to date on e-commerce, digital merchandising, and conversion optimization best practices
Other Duties and Responsibilities
- Collaborate with cross-functional teams, including Digital Marketing, Creatives, Customer Care, Retail Operations, E-Commerce Operations, Omnichannel, and IT
- Support omnichannel initiatives by aligning online and offline promotions and campaigns
- Evaluate current e-commerce tools and explore third party solutions
- Conduct regular analysis of competitors and market trends in digital commerce
- Liaise with external vendors and partners supporting the e-commerce platform
- Perform other ad hoc tasks that may be required and relevant to the role
Minimum Qualifications
- Bachelor's Degree from a reputable university
- At least 4-7 years professional experience in e-commerce, digital merchandising, or growth marketing
- Strong commercial and analytical skills
- Experience managing e-commerce platforms or online stores in a retail, experience with shopify is a plus
- Relevant product and industry knowledge
- Critical thinking and problem-solving proficiency
Why Join Us
- Be part of Asia's largest all-natural product retailer for 25 years!
- Enjoy our beautiful and employeefriendly stores/office, with cute office pets in our HQ.
- Experience on-the-job skill development and mentoring program.
- Learn from our in-house and external trainings.
- Grow and challenge yourself to join our leadership development program.
- Work in a Company that values an entrepreneurial mindset on the job.
- Feel secure in our above industry compensation package.
- Join an organization that has a high retention rate, where people love where they work.
