Ecommerce Executive

The E-Commerce Executive will be accountable for supporting the operations aspect for the overall online strategy for Ecommerce (ASICS Philippines Brand.com) You will manage the end-to-end eCommerce fulfillment of website customer experience, order management, merchandising support and reporting among other operational duties. You will be a key supporting role in ensuring operational excellence in ASICS Philippines and formulating strategies and initiatives to ensure online sales growth and profitability.

1. Online Store Operations

Responsible for the website management on a daily basis across all sites

Ensure functionality of all e-stores on a daily basis by doing website checks

Responsible for all applicable order transfers, cancellations and returns management in eCommerce system

Responsible for order management across sites to ensure timely deliveries and returns

Plan and execute eCommerce activities across all sites

Report and analyse eCommerce KPIs (Sales, conversion rate, traffic etc) and activities for all sites

Report and escalate issues to relevant internal and external stakeholders for troubleshooting

Competitor monitoring and suggestions on improvements for an optimum customer experience Support Customer Service team in service recovery and providing any necessary information on orders

To work closely with vendors and retail shops on operational and merchandizing processes

Identify and streamline operational processes Marketplace

Listing & SEO Optimization: Enhance product titles, descriptions, images, and keywords to improve search rankings and conversion rates.

Performance Analysis: Monitor daily KPIs such as GMV, click-through rates, and AOV to adjust strategies.

Inventory Management: Coordinate with supply chain teams to ensure stock availability and manage inventory.

Advertising & Promotions: Plan, execute, and monitor advertising campaigns (e.g., Sponsored Products).

Marketplace Operations: Manage relationships with platform representatives, monitor account health, and ensure policy compliance

2. Cross Functional Coordination

Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes, website product checks and merchandising reporting needs

Work with Marketing on product descriptions, product images, activities preparation, copywriting changes, marketing communications support alignment and traffic generation etc

Work with IT team and Developers on IT issues escalation for de-bugging and resolution

Work with Finance team on providing supporting information for finance reconciliation

Work with Logistics team on shipment tracking, SLA monitoring and expedite any potential delivery delays

Explore and identify potential Marketplace channels to onboard.