Position Overview
We are seeking an experienced
Ecommerce Customer Service & Marketplace Associate to join our remote team.
E-commerce customer service experience is ESSENTIAL and the top priority for this role. Candidates must have hands-on experience handling customer emails, phone calls, order issues, returns, refunds, and customer communication.
Responsibilities
- Handle ecommerce customer enquiries via email and phone.
- Resolve order issues, returns, refunds, and complaints.
- Assist with Amazon claims and marketplace-related tasks.
- Add basic product listings to ecommerce channels.
- Follow company SOPs and procedures.
- Maintain accurate records and provide excellent customer service.
Requirements
- Strong e-commerce customer service experience – REQUIRED.
- Amazon/Seller Central experience is highly beneficial.
- Excellent English communication skills.
- Detail-oriented, organized, and reliable.
- Able to follow SOPs and work independently.
- Basic marketplace listing experience is an advantage but can be trained.
Working Hours
Monday–Friday | 9:30 AM–5:30 PM EST
Remote
