Summary: Excellent opportunity to support eCom and Digital applications used within an iconic Australian owned global retail business
- Australian owned global retail business
- Career Progression
- A vibrant, team culture where we embrace pace, encourage new ideas & leadership
Who We Are
We are an iconic Australian owned global retail organisation that includes Australia's most successful retailers encompassing the Spotlight, Harris Scarfe, Mountain Designs & Anaconda brands the eCommerce team plays an integral role in supporting organisational growth through assisting our leaders to ensure a streamline outcome across online and fulfilment of orders.
It's a hands-on, fast-paced culture that rewards initiative and great ideas – and like any family, we back you to achieve your potential with excellent training and career development opportunities.
What You Will Be Doing
- 2nd level systems support and problem resolution in accordance with SLAs to ensure system availability
- Monitor and ensure the operation of critical eCommerce and Digital IT systems
- Escalation of resolution to next level support or third party
- Liaising with users to obtain specific details about a problem or request
- Call administration - Maintain an up-to-date status of a logged issue/request
- Daily checks and data reprocessing when errors occur
- Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues
- Work with and train users to leverage SRG digital systems to meet business objectives
About You
- Must have 3+ years experience supporting eCommerce platform, ideally Hybris / SAP Commerce or CommerceTools
- Must have hands-on experience with SQL scripting and analysing logs to help trouble shoot
- Excellent analytical, problem solving and consulting skills
- Identify and resolve web content and functional issues
- Liaise with the developers and vendors to resolve more complex issues
- Experience working in a team-oriented, collaborative environment
- Strong problem solving and customer service skills to manage internal and external customers
- Ability to articulate ideas, challenge thinking and influence outcomes within the business function
- Excellent communication skills – listening, written and verbal
- Demonstrated ability to work under pressure, work to deadlines and multi task under limited supervision
- Experience working with Incident Management systems
- Experience working with monitoring tools such as New Relic, Pingdom, Google Analytics, etc
- Experience working with collaboration tools such as JIRA, Confluence, Slack, etc.
- Desirable – knowledge about AWS
- Desirable – experience working in a retail business
Benefits
- Supportive working environment with career opportunities across SRG
- A varied, exciting and ever evolving retail environment
- A chance to learn and grow your career in your chosen domain
- A vibrant, team orientated culture where we embrace pace and encourage new ideas
