Discover your 100% YOU with MicroSourcing!
Position: E-Learning Support Specialist
Work setup: Onsite | Night shift
Location: Eastwood, Quezon City
Why join MicroSourcing
You'll Have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
The E-Learning Support Specialist role ensures exceptional service delivery and operational efficiency. This position combines customer support and administrative responsibilities, requiring efficiency, attention to detail, and a strong commitment to delivering a positive client experience. The ideal candidate is a team player with a strong work ethic and dedication to excellence.
Key Responsibilities
Customer Service
- Respond promptly to customer inquiries via email, SMS, and inbound/outbound calls
- Provide accurate information about products, services, and company policies
- Address and resolve customer concerns or escalate when necessary
- Maintain accurate and up-to-date records of customer interactions and transactions
- Collaborate with team members to ensure consistent, high-quality service delivery
Business Administration
- Manage schedules, calendars, and appointments for teams or management
- Organize and maintain reports, records, and essential documents
- Support team coordination through administrative logistics and tasks
- Assist with project coordination, event planning, and other business needs
- Ensure tasks are completed accurately, on time, and to a high standard
Job Levels And Requirements
Intermediate Level
(1 year 7 months – 2 years 9 months of experience, with managerial exposure)
Responsibilities
- Handle complex customer service cases and manage escalations independently
- Oversee administrative workflows and support team coordination
- Supervise and mentor junior team members to meet performance standards
- Contribute to process improvement initiatives for operational efficiency and customer experience
- Demonstrate accountability and strong collaboration within the team
Qualifications
- 1 year 7 months – 2 years 9 months of relevant experience in customer service or business administration, with some leadership exposure
- Proficiency in CRM tools (e.g., Salesforce, Stripe, Zoom)
- Ability to manage multiple tasks in a fast-paced environment
- Strong problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Proactive, team-oriented, and results-driven
Senior Level
(3+ years of experience, with managerial responsibilities)
Responsibilities
- Lead and manage customer service and business administration teams
- Develop and implement strategies to improve customer satisfaction and team performance
- Handle high-level escalations and complex operational challenges
- Oversee reporting, analysis, and presentation of performance metrics
- Mentor team members and foster a high-performing, collaborative culture
- Promote a strong work ethic and commitment to excellence
Qualifications
- 3+ years of relevant experience, including 1–2 years in a managerial role
- Advanced knowledge of CRM platforms and business administration processes
- Proven leadership and organizational skills
- Strong analytical and process improvement capabilities
- Excellent verbal and written communication skills
- High level of accountability, leadership, and teamwork
Core Skills And Competencies (All Levels)
- Strong communication and interpersonal skills
- Excellent time management and multitasking abilities
- High attention to detail and accuracy
- Adaptability and problem-solving skills in dynamic environments
- Collaborative, team-oriented mindset
- Strong work ethic and commitment to high-quality results
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
