Job Description

Job Summary

The Warehouse Supervisor supports the Operations Manager in overseeing and managing daily warehouse operations, with a strong focus on e-commerce order fulfillment, inventory accuracy, warehouse productivity, and outbound performance.

The role is responsible for ensuring that customer orders are processed accurately and efficiently, inventory is properly managed, and warehouse operations consistently meet productivity, quality, and turnaround-time targets.

The ideal candidate must have hands-on experience in high-volume e-commerce fulfillment operations, particularly environments handling thousands of SKUs and large daily order volumes. The Warehouse Supervisor will lead warehouse personnel, monitor operational KPIs, identify bottlenecks, and implement process improvements to maximize productivity and minimize errors.

In the absence of the Operations Manager, the Warehouse Supervisor will assume overall responsibility for warehouse operations, personnel, fulfillment activities, and operational performance.

Key Responsibilities

1. Warehouse & E-Commerce Fulfillment Operations

Oversee daily warehouse operations including order picking, checking, packing, sorting, staging, dispatch, and inventory movement.
Monitor e-commerce order fulfillment progress across online marketplaces and sales channels and ensure orders are processed within required cut-off times and service-level targets.
Manage high-volume fulfillment operations involving thousands of SKUs and potentially large daily order volumes.
Ensure accurate and timely processing of orders while maintaining high standards for order accuracy, completeness, and turnaround time.
Monitor inventory availability and coordinate with Inventory, E-Commerce, Purchasing, Logistics, and Operations teams to ensure timely replenishment and fulfillment.
Identify and resolve fulfillment bottlenecks, delays, inventory discrepancies, and order processing issues.
Ensure proper implementation and compliance with warehouse SOPs, workflow standards, and operational controls.
Monitor manpower allocation and productivity to ensure adequate staffing across receiving, picking, packing, inventory, and dispatch areas.
Ensure proper handling, storage, labeling, and movement of products to minimize damages, losses, and misplacements.

2. Inventory Management & Control

Ensure inventory accuracy between physical stocks and system records, particularly across high-SKU-volume operations.
Monitor stock movements, adjustments, transfers, returns, damaged items, and discrepancies.
Coordinate regular cycle counts, physical inventory counts, and inventory reconciliation.
Investigate inventory variances and implement corrective actions to prevent recurring discrepancies.
Work closely with E-Commerce and Operations teams to address overselling, stock-outs, inaccurate inventory availability, and fulfillment-related inventory issues.
Ensure proper SKU identification, labeling, bin location management, and warehouse organization.

3. Operations Performance & Continuous Improvement

Monitor operational KPIs such as order fulfillment rate, order accuracy, picking/packing productivity, turnaround time, inventory accuracy, backlog, and manpower efficiency.
Analyze operational data to identify bottlenecks, productivity gaps, recurring errors, and process inefficiencies.
Conduct root cause analysis and implement corrective and preventive actions.
Develop and implement productivity improvement strategies to increase fulfillment capacity and reduce operational costs.
Conduct time-and-motion studies and evaluate manpower utilization and workflow efficiency.
Lead continuous improvement initiatives involving warehouse layout, processes, manpower deployment, and fulfillment workflows.
Prepare regular operational reports and provide actionable recommendations to management.

4. Team Leadership & People Management

Lead, supervise, and evaluate warehouse personnel to ensure productivity, discipline, attendance, and compliance with company standards.
Assign manpower based on workload, order volume, operational priorities, and employee capability.
Conduct daily briefings and communicate operational targets, priorities, and performance expectations.
Train and coach warehouse personnel on proper fulfillment procedures, inventory handling, safety, and productivity standards.
Monitor individual and team performance and recommend appropriate corrective actions or recognition.
Promote accountability, teamwork, discipline, and a results-oriented warehouse culture.

5. Safety Management

Identify potential safety risks associated with warehouse activities, equipment, and workflows.
Conduct or participate in risk assessments, time-motion studies, and safety inspections.
Ensure employees comply with workplace safety policies, proper lifting techniques, PPE requirements, and equipment procedures.
Coordinate with the Safety Team regarding safety programs, training, and compliance.
Participate in incident investigations and recommend corrective and preventive actions.
Promote a safe, organized, and accident-free working environment.

6. Security & Loss Prevention

Monitor warehouse access and ensure that only authorized personnel are permitted in restricted areas.
Implement controls to minimize product loss, theft, unauthorized stock movement, and inventory shrinkage.
Conduct regular warehouse inspections to identify security and loss-prevention risks.
Ensure proper documentation of stock movements, incidents, and security-related concerns.
Coordinate with relevant personnel in investigating inventory losses, security incidents, and other irregularities.

7. Equipment & Maintenance Coordination

Coordinate with Maintenance and Facilities teams to ensure warehouse equipment and facilities remain operational and reliable.
Monitor the condition and performance of warehouse equipment and identify recurring operational issues.
Support preventive maintenance programs for material-handling equipment, workstations, and other warehouse facilities.
Report equipment breakdowns and operational risks that may affect fulfillment capacity or productivity.
Assist in developing and maintaining equipment-related SOPs and documentation.

8. Cross-Functional Coordination

Work closely with E-Commerce, Inventory, Logistics, Purchasing, Supply Chain, Finance, Quality, and Operations teams to ensure smooth end-to-end fulfillment.
Coordinate with E-Commerce teams regarding campaign periods, promotional spikes, order forecasts, and fulfillment capacity.
Ensure warehouse readiness for 11.11, 12.12, payday campaigns, flash sales, and other high-volume e-commerce events.
Provide operational feedback and capacity requirements based on projected order volumes.
Escalate critical operational issues and recommend practical solutions to management.

Qualifications

Bachelor's Degree in Engineering, Supply Chain Management, Logistics, Operations Management, or a related field.
At least 2–4 years of supervisory experience in warehouse, logistics, fulfillment, or e-commerce operations.
Must have hands-on experience in E-Commerce Order Fulfillment, preferably in a high-volume environment.
Must have experience managing warehouse operations involving thousands of SKUs and high daily order volumes.
Experience handling picking, packing, checking, dispatch, returns, inventory control, and order fulfillment.
Experience working with Shopee, Lazada, TikTok Shop, Shopify, or other e-commerce platforms is a strong advantage.
Experience in a fast-paced retail, e-commerce, FMCG, or consumer products environment is preferred.
Strong experience in warehouse manpower planning, productivity monitoring, and team supervision.
Proficient in Microsoft Excel, including data analysis, reporting, and inventory-related monitoring.
Strong analytical, problem-solving, organizational, and decision-making skills.
Strong leadership and communication skills.
Willing to work Monday to Saturday, 8:00 AM–5:00 PM.
Willing to work onsite in Banga I, Plaridel, Bulacan.