We're looking for an E-Commerce Supervisor to oversee the day-to-day operations of our e-commerce platforms and marketplaces. You'll help ensure our products are accurately listed, competitively presented, available to customers, and delivered seamlessly—while supporting online sales and customer experience.
Key Responsibilities
- Manage the end-to-end e-commerce order process, including fulfillment, delivery, returns, and issue resolution.
- Maintain accurate and engaging product listings, pricing, images, and content across online platforms.
- Execute promotions, campaigns, and digital merchandising activities.
- Monitor sales, marketplace, and operational performance and address issues proactively.
- Coordinate with IT and other teams to ensure a smooth online shopping experience.
Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or related field.
- At least 2 years of experience in retail e-commerce or digital merchandising.
- Proficient in e-commerce platforms and Microsoft Office.
- Willing to be assigned at SM Retail's Headquarters - Pasay
