E-Commerce Staff

A. Operations

• Process and monitor online orders across all e-commerce platforms using Google Sheets and other required tools. (Order Exportation, Ready to Ship and Manifestation)
• Create Sales Orders and Warehouse Shipment orders through the Microsoft Dynamics 365 system.
• Ensures item price update and stock replenishments for order fulfillment
• Monitor order status, cancellations, returns and monitor courier pick-up schedules to ensure timely order fulfillment.
• Prepare and file penalty appeals for Late Shipment Rate and Non-Fulfillment Rate/Points caused by valid operational or courier-related issues.

B. Marketing & Promotions

• Participate in Lazada and Shopee campaigns and promotions, including platform campaigns, manual discounting, Flexi Combo, vouchers, and other promotional tools.
• Prepare quarterly E-Commerce Marketing Proposals, including supporting attachments, at least one month before the start of each quarter.
• Develop promotional concepts and recommend suitable discounts, freebies, vouchers, and campaign mechanics based on sales objectives.                                                                                                                                           
• Use Canva to create promotional and marketing materials such as proposal visuals and attachments, brand cover photos, special promo cover photos, thank you cards and vouchers
• Coordinate with the Digital Marketing Team regarding approved promotions and campaign schedules.
• Ensure approved promotions are correctly implemented by checking store decorations, banners, product discounts, vouchers, and other campaign elements before the campaign.
• Suggest creative strategies and contribute ideas through brainstorming to achieve monthly sales quota
• Can do Livestream in Tiktok and Shopee and handle multitasking .

C. Product & Inventory Management

• Check and update the items affected by price increase
• Identify potential sale items from warehouse (e.g., clearance sale or non-moving items) for listing online
• Support warehouse during peak season (double digit sale, weekend and holidays) by segregating items and assisting with high-volume order packing

D. Sales & Customer Engagement

• Reply customer for product inquiries and complains (e.g., item actual photo, delivery issues, damaged items, refund and voucher claims)                                                                                                                                                
• Reply on customer's feedback and address customer's negative feedback about the item

E. Administrative Support

• Prepare and submit weekly and monthly reports
• Perform other tasks assigned by the immediate Supervisor