E-commerce Specialist

About the Company

Spinneys PH is dedicated to providing premium supermarket products and services to our customers. Our mission is to elevate the shopping experience through innovation and quality, fostering a culture of excellence and teamwork.

About the Role

The E-Commerce Specialist is responsible for managing and optimizing Spinneys PH's online sales channels to drive revenue growth, ensure excellent customer experience and support omnichannel operations.

Responsibilities

• Manage day-to-day operations of the supermarket's e-commerce platform (Website, App, Third-party marketplace)
• Ensure product listings are accurate, complete and optimized (pricing, images, descriptions, availability)
• Set up and manage online promotions, discounts, bundles and campaigns aligned with in-store promos
• Optimize homepage, category pages and product placements to drive conversion
• Track key e-commerce KPIs such as sales, conversion rate, average order value and customer retention
• Coordinate with warehouse or store picking teams and delivery partners to ensure timely order fulfillment

Qualifications

• Relevant educational background in E-Commerce, Marketing, Business or related fields
• At least 3 years of experience in e-commerce, online retail or digital operations
• Experience in supermarket, grocery or retail is highly preferred
• Experience in vendor management and third-party food delivery App

Required Skills

• Strong understanding of e-commerce platforms and online merchandising
• Analytical skills with the ability to interpret sales and performance data
• High attention to detail, especially for pricing and product accuracy
• Good communication and coordination skills
• Proficiency in MS Excel, experience with e-commerce platforms or analytical tools is an advantage
• Ability to work in a fast paced, promotional retail environment