E-Commerce Specialist

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

About The Role

We are looking for an E-Commerce Specialist to support the day-to-day administration, content management, merchandising, and optimisation of our global e-commerce websites.

This is a hands-on, task-focused role working primarily within Shopify Plus. You will be responsible for executing website updates, product and collection merchandising, campaign launches, testing, SEO updates, reporting, and ongoing site maintenance.

You will work closely with the Digital Experience, Marketing, Design, IT, Supply Chain, and Client Services teams to ensure campaigns, product launches, and website updates are delivered accurately, on time, and to a high standard.

Key Responsibilities

E-Commerce & Shopify Management

• Manage the upload, optimisation, and maintenance of website content across global e-commerce sites.
• Create and update product pages, including product descriptions, imagery, pricing, availability, and collection merchandising.
• Build and maintain campaign and collection landing pages in Shopify Plus.
• Execute site merchandising activities, including product placement, collection sequencing, hero product positioning, bundling, cross-selling, and promotional merchandising.
• Ensure consistent and accurate content across international websites while accommodating market-specific requirements.
  
  

Content & Digital Operations

• Coordinate day-to-day website content updates from briefing through to build, testing, launch, and post-launch review.
• Support the development of content and creative briefs for Marketing, Design, agencies, and other stakeholders.
• Work with the content calendar to ensure campaigns, product launches, and site updates are completed according to agreed timelines.
• Support Klaviyo campaign builds, testing, and sends when required.
• Liaise with external agencies, developers, SEO providers, and third-party vendors to track tickets, timelines, and deliverables.
  
  

SEO & Site Optimisation

• Apply SEO best practices across website content, including metadata, alt text, internal linking, and on-site search optimisation.
• Support CRO and website optimisation initiatives, including A/B and split testing.
• Assist with event tracking and data quality using tools such as Elevar.
• Conduct regular site audits to identify issues such as broken links, 404 errors, and redirects.
• Monitor Shopify Plus updates and identify relevant platform developments.
  
  

Testing & Quality Assurance

• Conduct cross-browser and cross-device testing for website updates, campaigns, and new functionality.
• Perform User Acceptance Testing (UAT) for new site functionality and releases.
• Maintain and improve QA checklists and processes to ensure accuracy and consistency.
• Identify and escalate website, tracking, data, or functionality issues promptly.
  
  

Reporting & Analysis

• Compile scheduled website performance and sales reports using established templates and dashboards.
• Ensure reporting data is complete and accurate before submission.
• Identify and flag reporting, tracking, or data discrepancies.
• Conduct competitor research and benchmarking when required.
  
  

Cross-Functional Collaboration

• Work closely with Digital Experience, Marketing, Design, IT, Supply Chain, and Client Services teams.
• Support inventory accuracy by ensuring product and stock information is aligned.
• Collaborate with relevant teams to support timely order delivery and accurate product/sample allocation.
• Provide clear progress updates and communicate blockers or issues early.
  
  

Requirements

• 2–5 years of experience in an e-commerce role.
• Hands-on experience with Shopify Plus is essential.
• Strong experience in e-commerce content management, merchandising, and website administration.
• Experience managing product pages, collections, landing pages, and promotional merchandising.
• Good understanding of the e-commerce content development cycle, from briefing and asset production through to build, testing, and launch.
• Strong attention to detail and a highly organised, methodical approach to completing tasks.
• Ability to manage multiple tasks and deadlines while maintaining a high level of accuracy.
• Strong written communication skills, including the ability to assist with briefs and communicate clearly with internal and external stakeholders.
• Experience working with project management tools such as Asana, Jira, Monday.com, ClickUp, or Airtable.
• Ability to work independently within an assigned task queue and provide clear status updates.
  
  

Nice to Have

• Experience in beauty, fashion, luxury, or premium consumer brands.
• Experience with Klaviyo.
• Experience with Convert or other CRO/testing platforms.
• Experience with Elevar or similar analytics/event-tracking platforms.
• Experience with NetSuite.
• Understanding of SEO, CRO, and e-commerce analytics.
• Experience working with global or multi-market e-commerce websites.
  
  

What We're Looking For

We are looking for someone who is highly organised, detail-oriented, reliable, and comfortable working in a fast-paced e-commerce environment. You should be able to follow established processes and briefs, work through a task queue efficiently, meet deadlines, and proactively flag issues when they arise.

The ideal candidate takes ownership of their work, communicates clearly, and is comfortable collaborating with multiple teams to deliver a seamless online customer experience.

Work Arrangement: Homebased

Schedule: Dayshift, 7:00 AM - 4:00 PM

Employment Type: Full-time

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.