JOB SUMMARY:
The E-Commerce Specialist will be responsible for managing and optimizing the online sales channels, ensuring seamless and engaging customer experience.
Job Type: (PROJECT-BASED), Full-time, On-site
Pay Range: ₱ 23,000.00 - ₱ 26,000.00 per month
Work Location: Bagumbayan, Quezon City near Eastwood Libis
Qualifications:
- Can work ASAP (project-based) onsite in Bagumbayan, Quezon City
- Bachelor's Degree in Marketing, Business Administration, or a related field.
- At least 1-2 years of experience in e-commerce, online marketplace management, or digital retail.
- Hands-on experience with platforms such as Shopee, Lazada or similar.
- Strong analytical skills with proficiency in Microsoft Excel or Google Sheets.
- Excellent communication and coordination skills.
- Detail-oriented, organized, and able to manage multiple priorities.
Duties and Responsibilities:
- Manage e-commerce websites: Overseeing e-commerce websites and ensuring they function correctly. Monitoring and updating product content contained on eCommerce websites/portals.
- Customer Engagement & Retention: Monitor customer reviews and feedback on various online platforms. Assist in responding to customer inquiries via email, chat, and social media.
- Order Processing & Inventory Coordination: Assist in monitoring stock levels and updating inventory records. Help coordinate with logistics teams to ensure timely order fulfillment. Track order status and assist customer service with inquiries related to shipping and returns.
- Research trends: Research trends to increase digital sales and track data e-commerce website. Look into current marketing trends and apply them to optimize website.
- Write e-commerce website copy: Describe the product or service to provide details to the buyers. Crafting thoughtful, engaging copy on an e-commerce site may encourage users to buy a product.
- Cross-Functional Collaboration: Work closely with marketing, sales, and logistics teams to ensure smooth e-commerce operations. Coordinate with graphic artists to create engaging product pages and promotional materials.
