Job Description

Role Description The E-commerce & Social Commerce Operations Specialist – TikTok & Facebook is a full-time remote role responsible for managing and optimizing day-to-day commerce activities on TikTok Shop and Facebook/Instagram Shop. This role involves listing and updating products, maintaining accurate inventory and pricing, and ensuring smooth order processing and fulfillment across assigned platforms. The specialist will monitor performance metrics, analyze campaign and sales data, and implement improvements to increase conversion rates and customer engagement. Typical tasks include coordinating with internal teams and clients, resolving customer issues related to orders and returns, and supporting promotional campaigns, livestreams, and social content that drive sales. The role also requires documenting processes, staying current with platform policies and best practices, and proactively identifying opportunities to enhance operational efficiency and revenue growth.

Qualifications

Strong commerce and e-commerce operations skills, including experience with social commerce platforms such as TikTok Shop and Facebook/Instagram Shop.
Solid analytical skills to interpret sales data, performance metrics, and customer behavior, and to propose data-driven improvements.
Effective communication skills to collaborate with internal teams, clients, and platform representatives, and to convey information clearly in writing and verbally.
Customer service skills with a focus on timely issue resolution, order support, and maintaining a positive buyer experience.
Sales-oriented mindset with experience supporting promotions, social campaigns, and conversion optimization initiatives.
Familiarity with basic digital marketing concepts and social media best practices is beneficial.
Strong organizational and time-management abilities, with attention to detail and the capacity to manage multiple tasks in a remote environment.
Prior experience in e-commerce, marketplace operations, or social commerce is preferred; a relevant degree or equivalent practical experience is advantageous.