Discover your 100% YOU with MicroSourcing!
Position: E-Commerce Operations Analyst
Location: Eastwood, Libis, Quezon City
Work setup & shift: Hybrid | Dayshift
Why join MicroSourcing
You'll Have
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a E-Commerce Operations Analyst, you will:
- Collect and compile regular reports and dashboards tracking demand KPIs, revenue, and core digital metrics.
- Conduct competitive benchmarking on market trends, pricing, competitor promotions, and digital user experiences.
- Prepare comprehensive content audit reports to optimize overall website design, navigation, and functionality.
- Execute user acceptance testing (UAT) and quality assurance (QA) on site content, images, copy, and UX features.
- Coordinate across internal teams to gather data accurately and hit reporting deadlines.
- Refine existing dashboard models and reporting tools to enhance data usability and support business strategy.
What You Need
Non-negotiables
- Advanced MS Excel & Office Skills: Proven expertise in manipulating data, building formulas, and creating presentations in Excel and PowerPoint.
- E-Commerce & Digital QA Literacy: Deep understanding of e-commerce best practices, online consumer behavior, and web/app content QA workflows.
- Virtual Collaboration: Ability to work effectively and productively within a multi-cultural, remote work environment.
- Communication: Excellent written and verbal English communication skills for reporting insights to stakeholders.
Preferred Skills/expertise
- Practical familiarity with enterprise Business Intelligence tools such as Tableau, MicroStrategy, Cognos, or Power BI.
- Experience running front-end UAT checks across both web and native mobile application platforms.
- Strong background in web content management systems (CMS) and digital asset auditing.
- Proven track record of automating repetitive Excel reporting workflows.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
