E-Commerce Operations Administrator

Key Responsibilities

Order & Fulfillment Management

• Accurately process and monitor customer orders through Shopify and supplier systems.
• Collaborate with suppliers to ensure timely dispatch and resolve fulfillment issues.
• Handle underpaid postage disputes and file claims for lost parcels.
• Maintain and reconcile a comprehensive order tracking system, including orders on hold.
• Match supplier invoices with customer orders to ensure payment accuracy.
• Update product pricing in Shopify based on changes in supplier invoices.

Customer Support

• Respond professionally to customer inquiries and complaints via email and phone.
• Provide timely updates and resolutions to customer issues to maintain satisfaction.

Marketing & Analytics Support

• Monitor website traffic and performance using Google Analytics, sharing insights with the team.
• Support email marketing campaigns via Klaviyo (training available if needed).
• Create promotional graphics and banners aligned with ongoing sales campaigns.

Shopify Store Maintenance

• Manage product listings including adding, editing, and updating product details.
• Plan and implement promotional activities and seasonal sales.
• Ensure accuracy in pricing, stock availability, and promotional content on the site.

Qualifications

• At least 3 years of administrative experience, ideally in a customer support or e-commerce environment.
• Intermediate Excel skills for reporting, tracking, and data analysis.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent English communication skills, both written and verbal.
• Demonstrated ability to interact with customers and suppliers professionally.

Nice To Have

• Experience using Google Analytics, Google Ads, or Google Merchant Center.
• Familiarity with Klaviyo or similar email marketing platforms.
• Prior experience in managing Shopify or other e-commerce platforms.
• Exposure to English-speaking markets such as Australia, USA, or UK.