Full-time | AEST (Australian Eastern Standard Time)
We are seeking a highly skilled and detail-oriented E-Commerce Integration VA (with Cin7 Experience) to lead and manage our multichannel retail operations. This is a critical role responsible for ensuring product data accuracy, seamless platform synchronisation, and streamlined backend operations that support our growing online business.
The ideal candidate brings extensive hands-on experience with Cin7 (formerly DEAR), Xero, Shopify, and eBay, and has a proven track record of managing system integrations, optimising workflows, and creating compelling product content across platforms.
Key Responsibilities
Platform Integration & Management
Cin7
- Configure, maintain, and optimize Cin7 as the central inventory and order management system
- Build and manage product records, BOMs, stock adjustments, and purchase orders
- Set up and troubleshoot integrations between Cin7 and all connected sales channels and accounting platforms
- Monitor inventory levels and ensure real-time accuracy across all warehouses and locations
- Generate and interpret reports for stock, sales performance, and fulfillment metrics
Shopify
- Manage product listings, collections, pricing, and inventory sync between Shopify and Cin7
- Identify and resolve synchronization errors, order discrepancies, and fulfillment issues
- Optimize the Shopify backend for performance, including apps, workflows, and automation
- Collaborate on store updates, promotions, and seasonal campaigns as needed
eBay
- Create, update, and manage eBay listings with accurate product data, pricing, and stock levels
- Ensure Cin7-to-eBay integration is functioning correctly, with orders flowing and inventory adjusting in real time
- Monitor listing performance and troubleshoot any compliance or policy-related issues
- Stay current with eBay platform changes that may impact listings or integrations
Xero
- Oversee the integration between Cin7 and Xero to ensure accurate financial data flow
- Reconcile purchase orders, invoices, credit notes, and payment records
- Identify and resolve discrepancies between inventory and accounting records
- Work closely with the finance team to support month-end and year-end processes
Product Content & Data Management
- Create, maintain, and optimize product listings with accurate titles, descriptions, images, attributes, and pricing
- Ensure product data consistency across all platforms (Cin7, Shopify, eBay)
- Develop and enforce product data standards and naming conventions
- Conduct regular audits to identify and correct data gaps, errors, or inconsistencies
Product Content & Data Management
- Identify inefficiencies across platforms and implement solutions to streamline operations
- Document standard operating procedures (SOPs) for all integration and platform management tasks
- Proactively flag integration issues and lead troubleshooting efforts through to resolution
- Provide recommendations on tools, automations, and platform upgrades to improve operational efficiency
Required Skills & Experience
- Hands-on experience with Cin7 (formerly DEAR Inventory) in a similar operations or integration role
- Demonstrated experience managing Shopify and eBay platforms in a retail or wholesale context
- Strong working knowledge of Xero accounting and its integration with inventory management systems
- Solid understanding of multichannel e-commerce operations, order management, and inventory control
- High attention to detail with a strong focus on data accuracy and consistency
- Excellent problem-solving skills with the ability to independently diagnose and resolve integration issues
- Strong written communication skills for creating product content and internal documentation
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Preferred Qualifications
- Experience with additional marketplace or e-commerce platforms (Amazon, WooCommerce, etc.)
- Familiarity with API-based integrations and third-party automation tools (e.g., Zapier, Make)
- Background in product photography, SEO copywriting, or digital merchandising
- Experience in wholesale, retail, or distribution environments
If you are a systems-savvy, detail-oriented professional who thrives at the intersection of technology and e-commerce operations, we would love to hear from you.
