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E-Commerce Customer Support Assistant - Angono

collins international trading corporation
Fresher
Philippines, Angono
Early Applicant
  • Posted 30 days ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Process Returns: Review, approve, or decline return and refund requests based on company policy.
  • Inspect Inventory: Check returned items for damage, wear, or missing tags before restocking.
  • Customer Care: Answer customer inquiries regarding order status, sizing, and return policies via email or chat.
  • Platform Management: Navigate and update store backends (e.g., Shopify, Tiktok, Lazada, Shopee) to log refunds and exchanges.
  • Issue Escalation: Identify and report recurring product defects, or shipping issues to management.
  • Reporting: Provide weekly reports on returns, status, resolutions made, nature and volume.

Qualifications

  • Must be graduate of Marketing, Business Administration, Industrial Engineering, or any related course.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Retail
Employment Type:
Full time

Job ID: 150977709

Last Updated: 09-07-2026 00:04:29 AM
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