We are looking for an E-commerce Customer Service Representative with a strong background and knowledge of multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop
Schedule: 10:00 am - 6:00 pm EST
Responsibilities
- Respond to customer emails and messages across multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop.
- Handle basic customer service inquiries related to orders, returns, and general concerns
- Run, download, and upload reports from Amazon Seller Central
- Maintain accurate records and ensure timely responses
- Assist with general Amazon account support tasks as needed
Requirements
- Experience working in e-commerce customer service for a 3rd-party seller
- Experience across multiple platforms such as Amazon, eBay, Walmart, Shopify and/or TikTok Shop
- Experience handling customers via phone, email and chat
- Experience processing orders, returns, refunds and exchanges
- Ability to handle disputes, claims, chargebacks and negative feedback
- Strong experience with order and shipment tracking, including following up on delayed shipments
- Excellent organization and attention to detail
- Ability to take initiative and follow up on tasks when customer service is quiet
- Clear and professional communication skills
