The E-Commerce Assistant provides operational and administrative support to the E-Commerce Supervisor in maintaining and growing the digital presence of BENCH/ and Secret Fresh. This role focuses on the day-to-day execution of store setups, stock monitoring, product listings, and routine data gathering to ensure seamless online store operations and a premium customer experience.
Job Role
- Product Listing & Maintenance: Execute timely and accurate product uploads, updates, and digital merchandising across Shopify, Lazada, Shopee, Zalora, and TikTok Shop.
- Inventory & Stock Management: Monitor stock levels regularly, coordinate with the warehouse team for replenishments, and ensure online inventory matches actual physical stock to avoid cancellations.
- Campaign Execution: Assist the Supervisor in setting up vouchers, discounts, bundled deals, and promotional banners for daily operations and major campaign dates.
- Operational Coordination: Follow up on pending orders, return-to-merchant (RTM) processes, and platform disputes to maintain high seller ratings.
- Data Gathering: Assist in pulling daily and weekly sales data, traffic metrics, and stock reports to support the Supervisor's analytical requirements.
Qualifications
- Education: Bachelor's Degree in Marketing, Business Administration, Information Technology, or any related field.
- Experience: At least 1 to 2 years of experience handling e-commerce backend platforms (Lazada Seller Center, Shopee Seller Centre, Shopify, etc.). Fresh graduates with relevant internship experience are welcome to apply.
- Technical Skills: Proficient in Microsoft Excel (VLOOKUP, basic formulas) and comfortable navigating multi-channel e-commerce dashboards.
- Soft Skills: Highly organized, detail-oriented, adaptable to fast-paced retail trends, and a proactive team player.
- Communication: Good oral and written communication skills in both English and Filipino for smooth internal coordination.
