Supports daily online store operations, handling tasks like
product listing management, order processing, customer service, inventory tracking, and digital marketing support (social media/email) to ensure smooth functioning, enhance user experience, and drive online sales growth, using platforms like Tiktok, LAZADA, and Shopee.
Key Responsibilities
- Product Management: Uploading new products, updating descriptions, images, pricing, and ensuring listings are SEO-friendly.
- Order Fulfillment: Processing orders, generating shipping labels, coordinating with delivery vendors, managing returns, and ensuring timely dispatch.
- Customer Service: Responding to customer inquiries, resolving issues, providing product recommendations, and ensuring satisfaction.
- Inventory Control: Monitoring stock levels, preventing stockouts, and updating inventory data.
- Marketing Support: Assisting with email campaigns, social media posts, website content, and tracking campaign performance.
- Platform Maintenance: Managing the e-commerce site and ensuring accurate data presentation.
- Data & Analytics: Monitoring KPIs, analyzing sales data, and identifying trends for optimization.
