E-commerce & Merchandising Manager

Ecommerce & Merchandising Manager

At NexusPoint, our Ecommerce & Merchandising Managers are dedicated to supporting your business by providing proactive assistance that drives efficiency, enhances organization, and delivers outstanding results. They operate within a culture of speed, high performance, excellence, and passion to ensure your needs are met seamlessly.

Primary Goal

We are looking for a highly detail-oriented, proactive E-Commerce & Merchandising Specialist to manage the day-to-day process of getting new inventory from the physical boutique onto the e-commerce website.

This person will proactively monitor upcoming inventory, prepare product listings in advance, and ensure that products are photographed, described, optimized, and published online as soon as they arrive in the store. The ideal candidate is extremely organized, has excellent follow-through, and can manage multi-step processes without losing track of details.

Key Responsibilities

1. Manage Product Listings:

● Upload product photos, create and update product descriptions, enter product details, and ensure products are accurately represented online.

2. Stay Ahead of Inventory

● Proactively monitor incoming inventory reports and prepare product listings ahead of arrival so new merchandise can be published online immediately.

3. Coordinate Product Photos

● Identify products missing photos and proactively contact clothing brands/vendors to obtain approved product imagery.

4. Maintain Website Accuracy

● Regularly audit the website to ensure all in-store inventory is represented online with accurate pricing, descriptions, photos, sizing, and availability.

5. Basic SEO Optimization

● Apply SEO best practices to product titles, descriptions, metadata, and other website content to improve product visibility.

6. Klaviyo & E-Commerce Marketing

● Support product-related marketing activities in Klaviyo and help ensure new products are incorporated into relevant campaigns and customer communications.

7. Cross-Selling & Upselling

● Identify opportunities to merchandise complementary products together and recommend strategies to increase average order value and product sales.

8. Process Ownership

● Follow multi-step processes from beginning to end, ensuring nothing falls through the cracks and tasks are completed accurately and on time.

Qualifications

● 3+ Years experience in E-commerce and merchandising

● Extremely detail-oriented with a strong eye for accuracy and consistency.

● Highly proactive - naturally looks ahead and takes action before being asked.

● Exceptional follow-through and able to manage multi-step processes without getting distracted or leaving tasks unfinished.

● Experience managing an e-commerce website or online store, particularly product/catalog management.

● Familiarity with Klaviyo and e-commerce marketing.

● Working knowledge of SEO and how it applies to product pages.

● Strong written communication skills and the ability to write engaging product descriptions.

● Comfortable communicating directly with vendors/brands to obtain product information and photography.

● Strong organizational and time-management skills.

Nice To Haves

● Experience with e-commerce merchandising, including cross-selling and upselling.

● Experience developing strategies to increase average order value (AOV).

● Experience with women's fashion, apparel, retail, or boutique e-commerce.

● Experience with email/SMS marketing and Klaviyo campaigns.