Duty Manager

Filinvest Hospitality Property: Quest Hotel Conference Center (Cebu City, Cebu)

Experience: Minimum of 1 year of similar experience

Create exceptional experiences with Filinvest Hospitality. We are hiring a Duty Manager with the following expertise:

Operational Management:

• Oversee daily operations to ensure smooth functioning of all departments.
• Coordinate with various departments to ensure prompt and efficient service delivery.
• Monitor and maintain high standards of guest service, safety, and security.

Guest Relations:

• Address and resolve guest complaints and concerns promptly and effectively.
• Maintain a visible presence in the resort to interact with guests and staff.
• Ensure VIPs and returning guests receive personalized attention and service.

Staff Management:

• Supervise and support staff across different departments during shifts.
• Conduct briefings and debriefings with staff to communicate daily operations and expectations.
• Assist in training and developing team members to enhance their skills and performance.

Administrative Duties:

• Prepare and submit reports on operational performance and incidents.
• Ensure compliance with company policies, procedures, and standards.
• Assist in budget management and cost control initiatives.

Crisis Management:

• Act as the primary point of contact during emergencies or critical incidents.
• Implement and oversee emergency procedures and ensure staff are trained and prepared.