JOB DESCRIPTION
The Driver Support serves as the primary point of contact for drivers, providing assistance through clear communication, timely support, and efficient problem-solving. This role ensures a positive driver experience by addressing inquiries, resolving concerns, and collaborating with internal teams to support smooth operations. The position may also involve on-site support for acquisition and onboarding events.
KEY RESPONSIBILITIES
- Serve as a frontline support for drivers via Telegram, walk-ins, and other communication channels.
- Provide accurate and professional responses to driver concerns, inquiries, and updates.
- Troubleshoot and escalate driver issues when necessary, ensuring timely resolution.
- Maintain accurate records of driver interactions, feedback, and reports.
- Prepare simple reports using spreadsheets and other tools as needed.
- Support compliance, customer service, and acquisition teams in driver-related processes.
- Assist in emergency or urgent situations, ensuring swift response and support.
- Travel to different locations when required to assist in acquisition and onboarding events.
- Contribute to a collaborative, solutions-oriented work environment.
- Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.
CORE QUALIFICATIONS- Strong communication skills, both verbal and written.
- Customer service orientation with empathy, patience, and active listening.
- Solid problem-solving and troubleshooting skills.
- Comfort with spreadsheets, data entry, and generating simple reports.
- Adaptability and resilience under pressure; able to handle urgent cases.
- Willingness to travel to support driver acquisition and events.
- Team player with cross-functional collaboration skills.
PREFERRED QUALIFICATIONS- Experience in BPO, customer support, or transport/logistics industry.
- Familiarity with regulatory processes related to drivers (permits, licenses, onboarding).
- Tech-savvy: knowledgeable in messaging apps, CRM tools, Excel/Google Sheets, and ticketing systems.
- Experience in event support or coordination.
