Driver Acquisition Lead, SPX Express

Job Description

• Lead the end-to-end driver acquisition and onboarding process, ensuring timely activation of qualified drivers.
• Manage KYC verification operations, ensuring compliance with internal policies and regulatory requirements while maintaining SLA targets.
• Oversee external BPO partners and agencies responsible for driver acquisition and KYC processing, including performance management, quality, and productivity.
• Build and maintain strong relationships with vendors, recruitment partners, and third-party service providers supporting acquisition initiatives.
• Plan and execute offline recruitment campaigns, driver caravans, activation booths, and onboarding events to strengthen driver supply.
• Develop and continuously improve onboarding programs to ensure new drivers are equipped with the necessary knowledge, tools, and operational requirements before going live.
• Monitor acquisition funnel metrics including application volume, KYC turnaround time, activation rate, conversion rate, and cost per activated driver.
• Identify operational bottlenecks and implement process improvements to enhance acquisition efficiency and candidate experience.
• Collaborate with Operations, Product, Marketing, and Regional teams to support acquisition campaigns and fleet growth initiatives.
• Manage budgets, logistics, and operational requirements for driver acquisition events and vendor engagements.
• Lead, coach, and develop the Driver Acquisition team to achieve performance targets and operational excellence.

Qualifications

• Bachelor's degree in Business, Operations Management, Human Resources, or a related field.
• At least 5 years of experience in operations, recruitment, driver acquisition, or workforce management, with 2+ years in a leadership role.
• Strong experience managing KYC or onboarding operations and high-volume operational processes.
• Proven experience managing BPO partners, field agencies, or third-party vendors with measurable performance outcomes.
• Experience organizing and executing offline recruitment events, job fairs, driver activations, or community engagement activities.
• Strong stakeholder management skills with the ability to collaborate across multiple functions.
• Highly analytical with experience managing operational KPIs and driving process improvements.
• Excellent project management, negotiation, and communication skills.
• Comfortable working in a fast-paced, high-growth environment with frequent field engagements.

Preferred Qualifications

• Experience in logistics, ride-hailing, food delivery, or e-commerce operations.
• Familiarity with onboarding systems, KYC verification processes, CRM platforms, and vendor management.
• Experience leading regional or nationwide acquisition campaigns is an advantage.