DREX Associate-Cavite

Angkas

Philippines

3-5 Years

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Posted 3 hours ago
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Job Description

Community Leadership & Engagement
Empower and support the community structure and its designated leaders
Align operations with company policies, programs, and performance targets
Act as the primary liaison between management and the community to ensure operational synergy
Disseminate official updates and directives with clarity and consistency
Performance Monitoring & Coaching
Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance)
Acknowledge top performers and provide targeted coaching for those requiring improvement
Drive training and development initiatives to elevate overall community standards
Community Support & Case Handling
Resolve community concerns with speed, empathy, and professionalism
Streamline assistance requests by coordinating effectively with relevant departments
Synthesize community feedback into actionable insights for the management team
Program Design & Execution
Conceptualize and launch welfare, engagement, and productivity programs
Facilitate inter-departmental projects that require community mobilization
Oversee incentive programs and rigorously monitor their ROI and effectiveness
Competitor & Market Intelligence
Monitor competitor shifts and track community sentiment to anticipate market trends
Deliver data-driven recommendations to guide strategic decision-making
Governance & Compliance
Enforce strict adherence to company policies and operational standards
Identify operational gaps and propose proactive, actionable solutions
Provide strategic input on new programs and budgets, pending formal authorization
Continuous Improvement
Adopt industry best practices and share knowledge internally to foster a culture of learning
Engage in ongoing professional development to remain at the forefront of the field
Execute special projects and high-priority initiatives as assigned

Requirements

Bachelor's Degree of any related course
3+ years experience in operations management, preferably in the transportation or logistics industry
Computer literate, experience in google sheets, docs and forms
Good Communication Skills, computer literate, experience in google sheets, docs and forms
Willing to work beyond his regular working hours if necessary, can perform other department processes with less supervision