DOP Station Officer - Operations, SPX Express (Quezon City)

The Station Officer manages the daily station operations, including receiving inbound parcels, processing walk-in orders, sorting, staging, and preparing items for dispatch.The role ensures accurate system updates, proper handling of parcels, and smooth coordination of inbound and outbound activities. It also helps maintain operational standards and supports timely, efficient delivery service.

• Operational Compliance & Service Quality Assurance: Ensure strict adherence to SOPs, safety protocols, and service guidelines to maintain operational efficiency, accuracy, and quality.
• Coordination & Stakeholder Support: Coordinate with shunting drivers, and internal support teams to ensure smooth daily operations and resolve operational issues effectively.
• Perform other related duties as may be assigned by Management in line with operational and business requirements.

Educational Background & Certifications Requirement

• College level or graduate preferred
• Bachelor's degree in related field is preferred

Experience Requirement

• At least 3 years of experience in logistics, warehouse, or hub operations handling inbound, sorting, dispatch, and basic transaction processing.
• Experience in using operational systems for scanning, order processing, and inventory or parcel tracking.
• Exposure to cash handling, reconciliation, and basic financial transactions (e.g., ASF/COD).
• Experience coordinating with drivers, or third-party personnel in a fast-paced operational environment.
• Familiarity with SOPs, safety standards, and handling of operational exceptions or discrepancies.

Knowledge and Skills

• Basic computer proficiency and ability to navigate system portals.
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Strong integrity in handling parcels and cash.
• Ability to work in a fast-paced operational environment.
• Good communication and customer service skills.
• Physically fit and able to lift parcels when necessary.

Competencies

• Strong operational ownership
• High attention to detail in accurate parcel handling, scanning, and system data integrity
• Strong adherence to SOPs, safety standards, and operational compliance
• High integrity in handling cash (ASF), parcels, and system transactions
• Ability to coordinate and resolve operational issues in a fast-paced, structured environment