Documentation Assistant

Company Description The Lead Realty is a real estate consultancy firm that provides thorough, transparent, and fast end-to-end services in buying, selling, leasing, and investing in property. The company serves both local and international clients across mid to ultra high-end properties and partners with top developers in the Philippines, including Megaworld, Rockwell Land, AyalaLand Premier, Robinsons Land Corporation, and others. Founded in 2017 in McKinley Hill, Taguig City, it has grown from a small team into a multi-awarded firm with more than 20 brokers, agents, partners, and associates based in Bonifacio Global City. The Lead Realty is recognized for its strong marketing, property management, after-sales support, and financing assistance, and has consistently received industry awards for sales performance and excellence in real estate services.

Role Description This is a full-time, on-site Account Management Specialist role based in Taguig. The Account Management Specialist will manage and nurture relationships with clients, ensuring their needs are understood and addressed throughout the real estate transaction lifecycle. Responsibilities include coordinating property viewings, preparing and updating client records, responding to inquiries, and providing regular status updates on listings, offers, and documentation. The role involves collaborating with sales, marketing, and partner developers to align client requirements with available properties and investment opportunities. The specialist will also monitor client satisfaction, handle basic issue resolution, and support after-sales service to promote long-term relationships and referrals.

Qualifications

• Strong account management and customer service skills, with experience handling multiple client relationships and requirements.
• Excellent communication and customer satisfaction skills, with the ability to build trust, manage expectations, and present information clearly.
• Solid analytical skills to review property options, pricing, and documentation, and to provide data-driven recommendations.
• Previous experience in real estate, property management, or a client-facing role in professional services is an advantage.
• Bachelor's degree in Business, Marketing, Real Estate, or a related field preferred, or equivalent relevant experience.
• Proficiency with CRM tools, spreadsheets, and basic office software; strong organizational and time management abilities.
• Ability to work on-site in Taguig, collaborate with cross-functional teams, and adapt to a fast-paced, target-driven environment.