Document Remediation Specialist
Remote — Philippines (collaborating daily with the U.S. team)
Employment Type: Full-Time
Join a team that makes information accessible to everyone. As a Document Remediation Specialist, you'll be at the heart of our translation and accessibility workflow — converting client documents into fully ADA-compliant, screen reader-ready PDFs that serve blind and visually impaired audiences. You'll work alongside an existing team of specialists, collaborating daily with U.S.-based Project Managers and DTP teams to ensure every document we deliver meets state law requirements and WCAG accessibility standards.
Benefits and Compensation
- Permanent Work from Home
- Paid Time Off
- Monthly Performance Bonus
- Annual Bonus
- Health Allowance
What You'll Do
Document remediation & PDF accessibility
- Receive translated documents in various file formats and prepare them for PDF conversion
- Apply ADA tags, logical reading order, and structural markup to converted PDF files using tools such as Adobe Acrobat Pro and CommonLook
- QA completed documents using screen reader software (e.g. JAWS, NVDA) to verify content is fully readable for blind and visually impaired users
- Remediate complex layouts including multi-column text, tables, images, charts, and forms to ensure accurate reading order
- Maintain consistent output quality across high volumes of documents within client deadlines
Accessibility compliance & quality assurance
- Ensure all remediated documents meet ADA, WCAG 2.1/2.2, and Section 508 standards, as well as applicable state law requirements
- Identify accessibility barriers within documents and apply corrective actions in line with best practices
- Follow established quality checklists and internal accessibility guidelines for every file type handled
- Flag compliance risks or tagging ambiguities and escalate as needed to the team lead or Project Manager
Collaboration & workflow
- Work closely with Project Managers and DTP Specialists to receive files, meet turnaround targets, and communicate status updates
- Coordinate with the existing ADA Specialists to maintain consistent tagging standards across the team
- Support accessibility initiatives across multiple file formats and communication channels
ADA governance (preferred contribution)
- Contribute to the review and updating of internal accessibility policies, procedures, and guidelines as experience grows
- Support the development of accessibility training materials for colleagues and project teams
- Stay current on regulatory updates, assistive technology developments, and accessibility best practices
What You'll Bring
Required
- 2+ years of hands-on experience in document remediation, PDF accessibility, or a related field
- Proficiency in applying ADA tags and reading order in PDF documents using Adobe Acrobat Pro, CommonLook, or equivalent tools
- Working knowledge of WCAG 2.1/2.2 and Section 508 accessibility standards
- Experience QA-testing documents with screen reader software such as JAWS or NVDA
- Ability to handle multiple file formats including Word, InDesign exports, and scanned documents
- Strong attention to detail, especially with complex layouts such as tables, forms, and multi-column structures
- Excellent written and verbal English communication skills for daily collaboration with the U.S. team
Preferred
- Background in ADA compliance, accessibility auditing, or digital accessibility beyond document remediation
- Knowledge of ADA Titles I-III and experience working within a state law compliance framework
- Experience conducting broader accessibility audits of digital platforms, portals, or workflows
- Familiarity with translation or localization workflows and multilingual document handling
- Experience developing or delivering accessibility training for internal teams
