This is a fully remote role.
About The Company
Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real live
Role Overview
We are seeking a Doctor QA Specialist to ensure the highest standard of patient care through consistent, accurate, and compliant doctor-patient communication.
This role is not a traditional Patient Success position. Instead, it focuses on quality assurance, compliance, and communication excellence across provider messaging.
The ideal candidate has a sharp eye for detail, strong written communication skills, and the ability to evaluate whether medical responses are clear, appropriate, and aligned with company standards.
Key Responsibilities
- Doctor Messaging Quality Assurance
- Review doctor-patient messages across platforms to ensure:
- Patient questions are clearly and fully answered
- Responses are medically appropriate and aligned with internal protocols
- Messaging is human, empathetic, and not overly reliant on canned responses
- Identify inconsistencies in tone, clarity, or care quality
- Compliance & Standardization
- Ensure all communication aligns with:
- Clinical guidelines
- Company policies
- Regulatory requirements
- Flag any compliance risks or deviations
- Feedback & Continuous Improvement
- Provide structured feedback to providers and internal teams
- Identify recurring issues or patterns in communication
- Recommend improvements to templates, workflows, and messaging standard
- Cross-Team Collaboration
- Work closely with:
- Our CMO
- Clinical leadership
- Patient Care Teams
Qualifications
Required
- Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)
- Strong attention to detail with the ability to spot inconsistencies and gaps in messaging
- Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)
- Comfortable reviewing large volumes of written interactions with consistency and accuracy
- Proficiency in Slack for day-to-day communication and collaboration
Preferred
- Experience in healthcare, telehealth, or clinical operations
- Familiarity with QA, compliance, or audit processes
- Experience reviewing or auditing customer or patient communications
- Understanding of tone and voice in patient care settings
- Familiarity with tools such as Airtable or ClickUp is an asset
Success Metrics
- Consistency and quality of doctor messaging across platforms
- Reduction in unclear or incomplete patient responses
- Identification and resolution of compliance risks
- Improvement in patient experience through clearer communication
What's in it for you
As a full-time member of our team, you'll enjoy:
- Flexible working hours
- Work wherever you choose.
- Fun and casual work environment.
- We are a diverse, global team!
