Dispute Specialist

We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.

You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Summary

Understands the SCM Dispute process (end to end resolution).

Understands the revenue (Sales Order) and cost logic (Purchase Order)

Coordinates with front office, FinOps & other stakeholders and arranges to resolve disputes with efficiency and quality.

Implements new ideas to improve & standardize process & focus on root cause fixtures.

Monitors and reports on standard and performance parameters.

Responsibilities

1. Analysis on Disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipments
3. Analyse the case and decide on accepting/clarifying or rejecting the case
4. Coordinates with front office, relevant stakeholders and arrange to resolve disputes with efficiency and quality.
5. Process the amendment in core systems for accept processing

6. Manage Cost Checks & Amendments
7. Communicate to customer
8. Record complete root cause on reason or dispute

Required Skills:

• Having regular communication with Customers to understand their requirements for a quick dispute resolution.
• Problem Solving Skills
• Own the issue
• Detailed and result oriented
• Low tolerance to delays.
• Problem solving, analytical and data skills
• Data backed decision making
• Good Communication skills
• Good Understanding of SAP, MS Excel and quick to understand new platforms
• Ability to understand end to end processes.
• Adherence to process and SOPs
• Attention to details, complete & error free documentation
• Adapt to change in process (SOP) / Systems to standardize the process
• Good Stakeholder Mgmt with ability to use positive language with an experience in direct Stakeholder interactions (Global) preferably
• Understanding of Maersk's Integrator Strategy with know how on SCM product offerings

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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