DISPATCHER COORDINATOR

The Dispatcher Coordinator is responsible for coordinating daily delivery and transportation activities, ensuring drivers are properly scheduled, routes are organized, and deliveries are completed on time. The role serves as the main coordination point between drivers, customers, operations, and other internal teams.

Key Responsibilities

Dispatch & Driver Coordination

• Assign and coordinate drivers based on delivery schedules, routes, and workload.
• Monitor driver movements, trip status, and delivery progress.
• Provide drivers with delivery instructions, schedules, and route details.
• Coordinate driver availability, attendance, shift schedules, and replacements when needed.
• Handle dispatch changes, delays, cancellations, and urgent delivery requests.

Route & Delivery Coordination

• Plan and coordinate daily delivery schedules and routes.
• Monitor ongoing deliveries and ensure timely completion.
• Coordinate with drivers regarding traffic, route changes, delivery issues, and customer requirements.
• Ensure all delivery instructions and special handling requirements are properly communicated.
• Follow up on pending, delayed, or unsuccessful deliveries.

Communication & Customer Support

• Coordinate with customers regarding delivery schedules, arrival times, and updates.
• Communicate delivery concerns and operational issues to the appropriate teams.
• Maintain clear and timely communication with drivers throughout their assigned trips.
• Escalate major delays, incidents, or service issues to the Operations Supervisor/Manager.

Documentation & Reporting

• Maintain accurate dispatch records, driver logs, trip details, and delivery status.
• Update tracking systems and dispatch databases in real time.
• Prepare daily reports covering completed trips, pending deliveries, delays, and exceptions.
• Verify delivery documents, proof of delivery, and other required trip records.
• Ensure all dispatch activities comply with company policies and operational procedures.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Operations, or a related field is preferred.
• At least 1–2 years of experience in dispatch, transportation coordination, fleet operations, or logistics support.
• Experience working with drivers, delivery teams, or transportation operations is an advantage.
• Strong communication and coordination skills.
• Good organizational and time-management skills.
• Ability to handle multiple deliveries, drivers, and operational concerns simultaneously.
• Proficient in Microsoft Office/Google Workspace and comfortable using dispatch, GPS, tracking, or logistics systems.
• Willing to work on shifting schedules, weekends, or holidays when required.

Key Skills

• Driver & Fleet Coordination
• Dispatch Operations
• Route Scheduling
• Delivery Monitoring
• Customer Coordination
• GPS/Tracking Systems
• Problem Solving
• Multitasking
• Time Management
• Reporting & Documentation
• Communication Skills

Key Performance Indicators

• On-time delivery and dispatch performance
• Driver utilization and schedule adherence
• Accuracy of dispatch records
• Response time to operational issues
• Delivery completion rate
• Customer service and coordination quality
• Compliance with dispatch and safety procedures