Dispatcher/Admin Assistant - Logistics

WE'RE HIRING: DISPATCHER / ADMIN ASSISTANT – FREIGHT BROKER

We're looking for a highly organized and proactive Dispatcher / Admin Assistant to support a growing freight brokerage operation. This role combines freight coordination, carrier matching, lead generation, sales outreach, CRM management, and administrative support.

The ideal candidate is comfortable communicating with shippers and carriers, researching potential prospects, handling follow-ups, and managing multiple priorities in a fast-paced logistics environment.

Position Details

• Position: Dispatcher / Admin Assistant
• Industry: Freight Brokerage
• Employment Type: Full-Time
• Rate:$8/hour
• Timezone:Central Time (CT)
• Schedule: TBD
• Start Date: ASAP

Freight & Dispatch Responsibilities

• Build targeted shipper lists, including: Manufacturers, Distributors, Wholesalers, E-commerce brands
• Post available loads to carriers and/or load boards
• Match available loads with appropriate carriers based on: Availability, Equipment, Lane requirements
• Act as a point of contact between shippers, carriers, and agents
• Provide operational updates and coordinate shipment-related communication
• Assist with shipment-related administrative tasks
• Monitor and follow up on ongoing opportunities and operational requirements

Lead Generation & Sales

• Research key decision-makers, including:
• Logistics Managers
• Supply Chain Directors
• Operations Managers
• Conduct cold calling, email outreach, and SMS marketing
• Qualify prospects based on their shipment needs
• Identify prospect pain points and provide appropriate solutions
• Overcome objections related to rates, delays, capacity, and other logistics concerns
• Handle inbound leads through email, SMS, and phone
• Conduct consistent follow-up with prospects
• Nurture long-term prospects through drip campaigns and regular check-ins
• Identify opportunities to convert prospects into active shipping clients

CRM & Administrative Support

• Track lead sources, outreach attempts, responses, and follow-up activities in the CRM
• Maintain accurate prospect and customer information
• Keep lead and shipment information organized and up to date
• Monitor follow-up schedules and ensure no opportunities are missed
• Assist with general administrative and coordination tasks
• Support the team with other duties as assigned

Requirements

• Previous experience in freight brokerage, logistics, dispatch, transportation, or a related field
• Experience with shipper and carrier coordination is a strong advantage
• Experience with lead generation, cold calling, email, or SMS outreach
• Strong communication and relationship-building skills
• Comfortable speaking with logistics and operations decision-makers
• Strong follow-up and organizational skills
• Ability to identify customer needs and overcome objections
• Comfortable working with CRM systems and maintaining accurate records
• Ability to multitask and prioritize in a fast-paced environment
• Self-motivated and able to work independently
• Strong attention to detail and problem-solving skills

Ideal Candidate

The ideal candidate combines freight/logistics knowledge with strong sales and administrative skills. You should be proactive, persistent with follow-ups, comfortable communicating with both shippers and carriers, and capable of managing the operational and lead-generation sides of the role.

If you have experience in freight brokerage, dispatch, carrier coordination, or logistics sales, we'd love to hear from you!

Apply now and join the team!