What you'll do
- Oversee overall operations and site performance
- Manage operations managers and team leads
- Ensure SLAs and KPIs are consistently met
- Work closely with clients and internal leaders
- Improve processes and drive operational efficiency
- Handle escalations and major operational issues
- Support growth and scaling of the site
Minimum Qualifications
Role summary
This role leads the day-to-day operations of the site. The focus is performance, team leadership, and making sure clients get consistent service.
What we're looking for
- Strong BPO or operations leadership background
- Experience managing large teams and multiple programs
- Strong people leadership and client management
- Data-driven and performance-focused
