Director of Recruiting Operations

The Director of Recruiting Operations provides strategic and operational leadership for recruitment programs supporting large and complex US-based clients. The position leads Recruitment Managers and multiple recruiting teams and is accountable for client satisfaction, hiring delivery, recruitment performance, leadership capability, and continuous improvement.

This role translates client objectives, workforce forecasts, and service-level commitments into practical recruitment strategies and operating plans. The Director analyzes complex recruitment data, identifies patterns and delivery risks, determines root causes, and makes timely decisions when information is incomplete or priorities are changing.

Key responsibilities include:

Recruitment Strategy & Delivery

• Develop recruitment strategies aligned with client hiring requirements, forecasts, service-level agreements, and business objectives.
• Manage multiple priorities, client escalations, changing requirements, and periods of high or unpredictable hiring demand.
• Balance hiring speed, candidate quality, client satisfaction, cost, compliance, and long-term account value.

Performance Analytics & Workforce Planning

• Analyze recruitment funnels, conversion rates, recruiter capacity, productivity, candidate quality, time-to-fill, and hiring outcomes.
• Diagnose performance gaps and implement effective recovery and continuous-improvement plans.
• Forecast results and allocate recruitment resources based on demand, urgency, complexity, and business impact.

Client Leadership & Stakeholder Management

• Present operational performance, risks, tradeoffs, and recommendations to senior US client and company stakeholders.
• Build strong client relationships and lead difficult discussions involving delivery, resources, performance, and expectations.
• Partner with Operations, Finance, HR, Sales, and Technology to achieve client and business objectives.

People Leadership & Development

• Lead, coach, and hold accountable Recruitment Managers and their teams
• Develop leadership capability, address performance concerns, and build succession readiness among Recruitment Managers.

Account Growth & Transformation

• Lead client implementations, account growth, process transformation, and adoption of new recruitment technology.

Success requires strong analytical reasoning, learning agility, judgment, adaptability, resilience, accountability, and executive communication. The Director must learn unfamiliar client environments quickly, solve complex and novel problems, influence senior stakeholders, and maintain effective execution through sustained challenges and changing business conditions.

QUALIFICATIONS:

• At least 10 years of progressive experience in recruitment, talent acquisition, Recruitment Operations, RPO, staffing, sales operations, or a comparable metrics-driven business environment.
• At least 5 years of experience at the Senior Manager, Director, or comparable leadership level.
• Demonstrated experience leading managers or multiple teams and owning measurable business outcomes.
• Experience managing a large or complex account, client portfolio, operation, or business function.
• Strong understanding of funnel management, including forecasting, conversion analysis, capacity planning, and performance diagnosis.
• Demonstrated ability to interpret complex information, solve unfamiliar problems, and make sound decisions under pressure or with incomplete information.
• Experience presenting performance results, risks, and recommendations to senior clients or business leaders.
• Strong written and verbal English communication skills and the ability to work in alignment with US business hours when required.
• Direct experience in US RPO or enterprise Recruitment Operations is preferred.
• Experience supporting high-volume, multi-site, multi-client, or difficult-to-fill requirements is an advantage.

SUCCESS MEASURES:

Success in the role will be demonstrated through:

• Consistent achievement of client hiring commitments, service-level agreements, and recruitment performance targets.
• Improved hiring predictability and operational performance through effective forecasting, capacity planning, and funnel management.
• Strong client satisfaction and timely resolution of delivery risks, performance concerns, and escalations.
• Improved accountability, capability, and succession readiness among Recruitment Managers.
• Successful delivery of account improvements, recovery initiatives, client implementations, or operational transformations.

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