Director of Quality Assurance

About Globallogic - A Hitachi Group Company

GlobalLogic is a digital engineering leader, helping brands around the world design and build innovative products, platforms, and digital experiences for the modern world. We bring together experience design, engineering, and data to empower our customers with the digital business potential of the future. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, providing expert services to clients in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is Hitachi, Ltd. (TSE: 6501) group company and contributes to driving innovation through data and technology to improve the quality of life and a sustainable society.

What GlobalLogic offers to its employees:

Attractive projects: We focus on industries such as high tech, communications, media, healthcare, retail, and telecom. There are many great global brands that love what we build.

Collaborative environment: You can hone your skills by working with diverse and talented teams in an open and comfortable environment. There are also many opportunities to work with overseas teams and customers. Work-life balance: GlobalLogic values work-life balance and offers flexible work hours, work-from-home opportunities, paid vacation and holidays, and excellent benefits.

Career development: We have a dedicated Learning & Development team to provide training

Job Description:

QA Leader to drive quality across complex IoT and Gen AI programs. The candidate should be capable of leading difficult conversations with Japanese customers while maintaining strong relationships. This role requires deep hands-on QA expertise, leadership of large teams, and experience delivering quality in complex, multi-program environments.

Key Responsibilities:

• Lead end-to-end QA strategy, planning, and execution across multiple IoT, Building Management Systems, and Gen AI/Agentic AI programs.
• Represent the organization in customer discussions, including escalations, with a high level of professionalism, and business etiquette.
• Provide hands-on QA engineering support, including test design, complex system/IoT setup validation, and issue triage.
• Oversee a QA organization of 50 testers across multiple parallel programs through effective coordination with test leads.
• Ensure strong test governance, reporting, metrics, and continuous improvement practices.
• Collaborate closely with engineering, product, and customer teams to ensure high-quality releases and operational excellence.

Required Experience:

• 14+ years in software QA with proven leadership in large-scale, multi-program environments.
• Experience in creating strategies for all the 4 shift paradigms and architecting QA Automation frameworks using python
• Managed complex IoT projects (preferably in the BMS domain) including hands-on test planning, device setup, and system validation.
• Handled Gen AI/Agentic AI programs with strong exposure to model validation, prompt testing, LLM evaluation, and AI quality frameworks.
• Demonstrated ability to lead and manage teams of 50+ QA engineers via test leads.
• Strong problem-solving, QA governance, stakeholder management, conflict-resolution skills and Experience in leading Quality Assurance conversations with Japanese customers.