Director of Process Excellence
Director of Process Excellence
biitech, llc- Posted 8 days ago
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Job Description
Director of Process Excellence
**Location:** Metro Manila, Philippines (Hybrid)
**Salary:** PHP 200,000–320,000 package
**Schedule:** Flexible shifts, including night shifts, weekends, and holidays
Start Date immediately
Job Summary
We are looking for an experienced Director of Process Excellence to lead process improvement, business analysis, and data analytics initiatives within the BPO, call center, or customer service industry.
Key Responsibilities
* Lead process improvement and business analysis initiatives.
* Analyze business data and reporting to improve operational performance.
* Apply Lean Six Sigma methodologies to drive efficiency and quality.
* Develop process documentation, management reports, and presentations.
* Provide training and communicate process improvements to stakeholders.
* Present data-driven recommendations to senior management.
Qualifications
* Bachelor's degree in Computer Applications or a relevant field; postgraduate qualifications in Data Science or Business Analysis are an advantage.
* **Required: Certified Lean Six Sigma Black Belt (CSSBB or equivalent).**
* 12–15 years of leadership experience in business analysis or related functions.
* 12–15 years of experience in business reporting and management within the BPO, call center, or customer service industry.
* 8–10 years of data analytics experience.
* Expert proficiency in Microsoft Excel, Word, and PowerPoint.
* Excellent communication, presentation, documentation, and training skills.
* Willingness to work night shifts and flexible schedules.
Recruitment Process
1. Profile Validation
2. Zwayam Profile Creation
3. HR Interview
4. Hiring Manager Interview
5. Onboarding
**Interested candidates must meet the mandatory Lean Six Sigma Black Belt certification and relevant experience requirements.**
**Location:** Metro Manila, Philippines (Hybrid)
**Salary:** PHP 200,000–320,000 package
**Schedule:** Flexible shifts, including night shifts, weekends, and holidays
Start Date immediately
Job Summary
We are looking for an experienced Director of Process Excellence to lead process improvement, business analysis, and data analytics initiatives within the BPO, call center, or customer service industry.
Key Responsibilities
* Lead process improvement and business analysis initiatives.
* Analyze business data and reporting to improve operational performance.
* Apply Lean Six Sigma methodologies to drive efficiency and quality.
* Develop process documentation, management reports, and presentations.
* Provide training and communicate process improvements to stakeholders.
* Present data-driven recommendations to senior management.
Qualifications
* Bachelor's degree in Computer Applications or a relevant field; postgraduate qualifications in Data Science or Business Analysis are an advantage.
* **Required: Certified Lean Six Sigma Black Belt (CSSBB or equivalent).**
* 12–15 years of leadership experience in business analysis or related functions.
* 12–15 years of experience in business reporting and management within the BPO, call center, or customer service industry.
* 8–10 years of data analytics experience.
* Expert proficiency in Microsoft Excel, Word, and PowerPoint.
* Excellent communication, presentation, documentation, and training skills.
* Willingness to work night shifts and flexible schedules.
Recruitment Process
1. Profile Validation
2. Zwayam Profile Creation
3. HR Interview
4. Hiring Manager Interview
5. Onboarding
**Interested candidates must meet the mandatory Lean Six Sigma Black Belt certification and relevant experience requirements.**
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