Director / Head of People & Culture ( Hybrid | FREE AI Certification)
Cebu City | Hybrid (IT Park) | Day Shift | Monday–Friday Reports to: The President for Philippines Operations
You sit at the heart of GoTeam's people strategy — and you will own how 1,200+ people experience working here. This role combines strategic HR leadership with hands-on execution, making it ideal for someone who can shape culture, champion compliance, and use data to drive decisions.
This is not a traditional HR generalist role. You will be the most senior HR voice in the business. You'll inherit a working HR function, a real team, and genuine momentum — and you'll be expected to take all three further, notably through our AI transition. You are the Architect and Lead Doer: you bring forward your plans, get approval, and implement them.
YOU'RE LIKELY A STRONG FIT IF YOU HAVE
- Bachelor's degree in Human Resources, Psychology, or Business Administration (Master's degree or MBA preferred)
- 10+ years of progressive HR experience, including a prior Director or Head of People-level role
- At least 5 years as an HR Manager in a BPO, tech-enabled, or outsourcing environment
- Experience reporting to a CEO, President, or board and operating as a peer to senior leadership
- Solid knowledge of Philippine Labor Law (DOLE regulations, Labor Code) and exposure to international employment standards
- Proven full-lifecycle HR ownership: employee relations, performance management, compliance, and benefits end-to-end
- Track record of building or substantially rebuilding an HR function — not just running one
- Hands-on experience with HRIS platforms (Sprout HR, BambooHR, Workday, or SAP SuccessFactors) and HR analytics tools
- International or multi-site exposure
- Demonstrated ability to build trust across levels, mediate conflict, and handle sensitive matters with discretion and empathy
STRONG SIGNALS
- Proven track record of high-engagement leadership with a strong balance of Care and Compliance
- Advanced Excel, Power BI, or Tableau experience for building HR dashboards and workforce reports
- AI or HR-tech fluency — including self-directed learning via Coursera, LinkedIn Learning, or similar platforms
- SHRM-CP / SHRM-SCP, PHRi, CHRP, or equivalent local HR certification
- Lean / Six Sigma certification or experience building scalable HR systems from scratch
- Measurable retention or engagement wins in a previous role
RESPONSIBILITY PILLARS
Culture & Employee Experience You are the steward of how it feels to work at GoTeam — not just the enforcer of policy.
- Review, implement, and monitor compliance with all company policies, ensuring alignment with organizational values
- Conduct thorough investigations into employee concerns, mediating structured resolution sessions between employees and management
- Manage the full disciplinary process — notices, warnings, suspensions, and terminations
- Conduct exit interviews and translate insights into actionable retention recommendations
Performance Management You ensure every employee has clear expectations and meaningful feedback, every quarter, across every department.
- Ensure timely completion of quarterly performance reviews by all department heads
- Address employee appeals on evaluations or inconsistent feedback with fairness and documentation
- Identify trends in performance data and drive upgrades to GoTeam's performance management framework
- Reduce performance escalations through proactive manager coaching
Compliance & Legal Affairs You keep GoTeam legally sound and ahead of regulatory change.
- Monitor adherence to Philippine Labor Laws, DOLE regulations, and applicable international employment standards
- Conduct regular audits of workplace practices, employment records, and HR documentation
- Handle employment-related legal matters including harassment, discrimination, and labor dispute cases
- Ensure uniform application of HR policies across all departments and locations
Benefits & Total Rewards You make sure what GoTeam offers is competitive — and the experience of using it is fast.
- Maintain relationships with HMO providers, insurance carriers, and third-party administrators
- Conduct annual benchmarking to ensure GoTeam's benefits package remains market-competitive
- Streamline enrollment and administration workflows for accessibility and speed
HR Data & Analytics You build the dashboards the leadership team relies on and turn numbers into decisions.
- Track and analyze HR metrics — headcount, attrition, time-to-hire, engagement — and deliver timely reports to leadership
- Build a live HR dashboard covering attrition, headcount, engagement, and HRBP performance
- Identify workforce trends and recommend targeted HR interventions based on data
Policy & HR Process Governance You own the SOPs and frameworks that keep HR running cleanly as GoTeam scales.
- Create and maintain HR policies, SOPs, and process frameworks aligned with legal requirements and GoTeam's values
- Regularly update documentation to ensure policies remain clear, relevant, and enforceable
Team Leadership & Development You build a high-performing HR team aligned with GoTeam's mission.
- Set clear KPIs and individual development plans (IDPs) for all HR team members within 60 days
- Conduct bi-weekly 1:1s and foster a collaborative, psychologically safe team environment
- Coach and develop junior HR team members in their professional growth
Retention Strategy You make GoTeam a place people choose to stay.
- Conduct regular reviews of attrition data, exit interviews, and engagement surveys to identify root causes
- Design and implement retention programs covering career development, recognition, and employee engagement
- Lead cross-functional investigation and resolution of escalated employee complaints, documenting all outcomes
YEAR-ONE OUTCOMES
These aren't generic OKRs. By the end of your first 12 months, you will:
- Cut attrition by 15% — root-cause it through exit interviews and engagement surveys; ship at least 2 new retention programs within the first 6 months.
- Hit 100% HR compliance — full audit completed within 90 days of joining; zero labor cases filed due to procedural lapses; 100% of employees complete policy orientation within 6 months.
- 100% on-time quarterly performance reviews across all departments within the first two cycles; reduce performance escalations by 20% via proactive manager coaching.
- Launch a live HR dashboard within 90 days covering attrition, headcount, engagement, and HRBP performance; present monthly to leadership with zero missed deadlines.
- +10% engagement scores YoY through at least 3 structured initiatives covering recognition, wellness, and career development; minimum 80% survey participation.
- Build a high-performing HR team — 100% of team members on documented KPIs and IDPs within 60 days; at least 80% hitting or exceeding quarterly targets.
ABOUT GOTEAM
Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. With 1,200+ people and Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.
GoTeam is an AI-Driven Organization The entire internal team is supported by a public commitment to AI — including educating 100,000 Filipinos on AI, the GoTeam Founder's book Untangling AI, and dedicated AI infrastructure. Everyone at GoTeam is encouraged — and expected — to implement AI. You will have unlimited support to drive AI implementations inside the business. Every person on the HR team has access to the full Claude suite: Chat, Cowork, and Code.
BENEFITS OF GOTEAM
Accelerate Your Personal Growth
- Company-provided laptop + second monitor + mobile phone + full software stack
- Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- ₱1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
- Masterclass and LinkedIn Learning access
Unlock Your Possibility
- 25 paid time-off credits per year + PH national holidays (18–20 days)
- 5 Service Incentive Leave (SIL) days after your first work anniversary
- Salary loan access (post-regularization)
- ₱200/day onsite allowance (if applicable)
- Employee discounts and company raffles
- Welcome gift on Day 1
- Opportunity to win a trip to Bali through company programs
Live Your Purpose
- Join GoTeam Cares volunteer programs
- ₱10,000 referral bonus
- Monthly gratitude events, team dinners, and leadership talks
Your Family's Benefits
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
OUR HIRING PROCESS
When you click Apply, you'll be taken to Multiplai Interview Room — our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it at a time that works for you.
What you'll need: stable internet connection, desktop or laptop, headset.
You'll answer questions at your own pace — no live interviewers, no surprise questions, no pressure. Once completed, the platform generates an AI-assisted summary and one of our recruiters will follow up with next steps.
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