Job Summary:
Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.
Responsibilities:
- Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company.
- Responsible for the discipline and morale of the programs under the vertical.
- Supports the Company and the goals of the VP, Operations.
- Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
- Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
- Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
- Effectively uses all company IT systems to complete tasks.
- Manages, Reviews and Reports on P&L expectations and actual results.
- Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
- Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
- Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.
- Ensures the good of the Company is kept in mind in all management decisions.
- Leads team and customer in Lean though and principles to eliminate process waste and improve process quality.
- Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
- Reviews all pricing associated with current and prospective customers.
- Performs other duties as assigned.
Skills Requirements:
- 8 or more years work-related experience with a high-volume services company or call center company.
- Extensive experience working directly with customer and developing the customer relationship.
- Experience with personnel management and development.
- Experience with financial analysis.
- Strong technical background.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
